Bow Valley Regional Transit Services Commission - Roam Transit - Banff, Alberta

Nathalie Bureau

Des autobus propres avec des chauffeurs qui vous accueillent avec le sourire et qui respectent très bien les horaires.

J'ai pris ce service d'autobus autant pour aller à Banff Hot Springs que pour le trajet plus long pour me rendre au Lac Louise en décembre 2021.

Les conducteurs conduisent très prudemment.

Il y a un tarif pour les enfants aussi. On peut payer en argent ou par l'application mobile.

L'extérieur des autobus est aussi très beau et permet aux gens de découvrir la faune de l'Alberta.

Je vous recommande d'utiliser ce service de transport sans hésitation.

Claude Poirier

Respect des horaires. Il faut être attentif aux multiples passes et tickets pour le même trajet.

Chloé GARNIER

Magnifique paysage

Anna Kr

The buses are clean, heated in the winter and ac is running in the summer, drivers are absolutely lovely (don't forget to say "thank you"), ticket to Banff cost $6 and it is free around Canmore but 9/10 it is late. So if for whatever reason you depend on the bus, you are screwed.
My roam app isn't working (yes, I uninstalled and istalled it back again few times)

charanpreet Kaur

"I'm impressed with the reliability and efficiency of this transit service! The buses are always on time, clean, and well-maintained. I liked to appreciate sunny, he guide us really well. He answered all the questions with the smile on the face.

Kelby Ogryzlo

Got to the lake Louise bus station with 15 minutes to wait for the x8 5:37 bus but it filled up and I couldn't get on. The next bus doesn't come till 7:57, close to 2.5 hours of waiting. And I can't leave the line because even with only a few minutes past the bus leaving there's over 25 people in line (the amount the bus takes) and so if I leave the line I can't get on the next bus. Taking the bus is promoted all over Banff NP and I want to use public transit since it's better for the environment and should be cheaper than driving but it does not have the reliability to be trusted and costs $10 each way, which is equivalent to parking if you just have 2 people. The roam attendant had no sympathy for all of us having to so long, even when the there was older people asking about it.

DONT TAKE THE BUS!!!

Rainer Ebert

My wife and I had a Reservable Super Pass to go from Lake Louise to Banff Town. We had booked two spots on the 7.57 PM bus from Lake Louise. When we got to the bus stop, we found out from the display at the stop that the bus was cancelled. We were left outside in the cold without any communication from Roam Transit (no email, text, or phone call about what to do next), and we couldn't get through to them from our side either. We had to order a taxi from Banff Town with other travelers that were also left stranded by Roam Transit. Roam Transit later refunded the tickets but refused to reimburse us for the cost of the taxi. Roam Transit should have actively reached out to customers with a timed ticket and arranged for alternative transportation back to Banff Town. The way Roam Transit handled the situation was disappointing and unprofessional, and made for an unpleasant end to a beautiful day at Lake Louise. Leaving customers out in the cold at night to fend for themselves is not acceptable.

Tristan Mildenhall

An inconsiderate bus driver stranded my partner in the town of Lake Louise today after insisting $2 to driver her up the hill, which she was happy to pay upfront or withdraw from a store nearby. She even offered to download the app and pay the $10 pass while on route; to which he basically told her to piss off and wait for the next one. Which was over 1.5 hours later.
My review will change when I see the company treat their customers better, and provide a bit of leeway and leniency towards customers under stress and not familiar with their appalling schedule.