Best Western Grande Prairie Hotel & Suites - Grande Prairie, Alberta

Tyler C.

C'etais decorer bellement et vraiment propre

Jessica B.

Staff were extremely rude. Overnight Staff lady tried to tell me I was hiding people in my room then when I told her to go look or look at the cameras she refused. Charged me an extra 30 dollars at 3 am because they said I had more then 4 people in my room (I seen no where on their policy that you had to pay for more the. 4 people , even if they were only visiting your room) I had my self and 2 other people sleep in the room and was charged for more people. When asked if she could email me the policy in the morning she said it would take her an hour. I told her I would wait she said you can wait somewhere else. Then never emailed me the policy. She had a major attitude when I was keeping my cool, and had a smirk on her face the whole time as if it was funny. Will never stay at this hotel again. I worked in the hotel industry for a very long time and I’m baffled at how rude they both were to me. I’m a nice person and was not disrespectful at all.

Andrew F.

Comfortable hotel with good restaurant and good location to nearby amenities and work location. Chose this hotel because a coworker recommended it and we were carpooling. Will likely stay here in the future for trips to visit our GP facility.

Andrew F.

As far as hotels go in Grande Praire I would say this one is at or near the top of the list. Comfy rooms, good shower pressure and friendly staff. Nice italian restaurant attached as well.

Gary S.

Excellent hotel in the Grande Praire area. Easy access to the surrounding area that is close to some great restaurants and entertainment venues. The staff are very friendly and helpful. Breakfast provides an excellent choice of food and beverages

Callie S.

Scheduled pool closure was not mentioned to us upon booking. Pool was closed our second night. We booked the hotel specifically for the pool option. Also only kids in the pool during our stay and pool is not heated. If looking for pool amenity for kids I would not recommend best western grande prairie.

Rachel F.

Absolute garbage of a hotel. I was in GP for a funeral, and had already been up for 18 hours when we got to this hotel.. it was a hard day for me.

I called in to make a reservation. I told the representative that we needed a pet friendly room for July 13th. They sent me a confirmation that stated it would cost $182.24, but when I got to the hotel, they tried to charge me $220.39. Now I’m no mathematician, but those numbers don’t seem even close to each other. I called customer relations, and they told me that the hotel is allowed to charge whatever they want on top of the quoted fee!!!! So even if you’re sent an invoice for $182, you’re going to have to pay $220.. the snotty representative at the front desk told me that they have a “sustainability” charge that you can opt out of, but they failed to mention that to me at all. Then they said I wasn’t charged for the pet fee in the initial invoice, so I’d have to pay another $35, despite that being their mistake. They told me that my military ID would also help lower the price, and they refused to take it when I got to the front desk. And on top of all of that, the guy at the desk slammed my phone down on the counter when he was done talking to the customer service person I had called to try and figure this out.

It was too late to cancel the reso, so I just had to swallow my pride and pay the $220. We tried to shower, and not only was the tub dirty with some weird black goop, but the drain in the tub didn’t actually drain water out. We had to turn the water on for 3 minutes, then turn it off and wait another 5 minutes for the water to drain out, and repeat.

I’d rather sleep in my car next time I’m in GP.

Gord R.

I will not be staying at a Best Western Hotel anytime soon. Room was filthy; sheets were dirty and not clean nor were they changing from previous tenants. Floor was filthy, sticky all over, it took two small towels just to clean it up. The staff let people party all night in the common room. For the price we paid it was horrendous service