Westlake Inn Strathmore AB - Strathmore, Alberta

Jenny S.

I recently stayed at this hotel, and while the facilities were quite nice—comfortable room, clean, and everything you’d expect from a solid hotel—there was one issue that really stood out for all the wrong reasons.

On the morning of checkout, we received a call from the front desk at exactly 11:05 AM. Now, I’m no stranger to hotels; we travel often and have stayed at plenty of places across the country. But I’ve never experienced a service like this. The staff member who called had the most abrupt and, frankly, rude tone I’ve ever encountered. No greeting, no “hope you had a great stay,” just an immediate, “You need to leave in 10 minutes.” It felt more like being scolded than helped.

I get that checkout is at 11:00 AM, and we weren’t exactly early risers, but a little bit of courtesy goes a long way. A friendly reminder or a polite request would have been much more appropriate. Instead, I felt like I was being rushed out of the hotel like I was in some sort of reality show challenge.

Everything else about the hotel was fine, but unfortunately, I don’t think I’ll be back. There are plenty of other places with good service, and frankly, this experience left a bad taste. It’s a shame, because I was really hoping this could be a regular spot for us.

Christine G.

I was pleasantly surprised by my stay. The staff are super friendly and very helpful. The rooms are quite large, bed comfy, big TV, Keurig coffee machine and nice sofa in the room. Everything was clean and quiet. The hot breakfast was a nice touch, juice, coffee, tea, yogurt, toast, muffins and fruit.

Atlantic P.

From the phone call booking the day before, to checking in, to the guy at the end of the night shift - good service with a smile. Really appreciated it. Clean and quiet room. Had a great night's sleep! Would easily stay here again. David

Cody C.

For a lower cost hotel, it was clean and well kept. The complementary breakfast was the same that I've had at best western. No complaints

Mt C.

Spent 4 weeks living at this hotel. We were treated so well by all the staff. We utilized the breakfast room daily for coffee, yogurt, granola bars, and bottled water. We used the laundry on the second floor and found it economical. Will definitely stay here again. Thanks to all the staff from us in 106

Laureen

We came in late and the staff were so friendly and it was such an easy check in process. Our room was clean and felt comfortable, has a great sleep! The breakfast in the morning was amazing, awesome selection 👍

Amardeep R.

I recently had the pleasure of staying at and I couldn’t be more impressed with my experience. From the moment I arrived, the staff were incredibly welcoming and attentive, ensuring that my check-in process was smooth and efficient. The room was immaculate, beautifully decorated, and equipped with all the modern amenities one could need.

Cathy E.

We stayed here for a night on our way to BC.
The room was very clean, beds very comfortable. Good size room as well.
No problems with any road noise.
Breakfast was included and was good; better than a lot of places we have stayed at.
We would definitely stay here again when passing through.