SureStay Plus by Best Western Coquitlam - Coquitlam, British Columbia

Mathias B.

J'ai adoré la nuit et les chambres son très propre

Phil B.

Pas mal comme motel

Hannah E. L.

The Worst Experience Ever – Absolutely Unacceptable

I had informed the hotel in advance that I would be traveling with my dog and received confirmation that it wouldn't be a problem. When my family arrived late at night to check in, the small lobby was empty except for us. My daughter was standing beside me holding our 6-pound Maltipoo puppy, and since it was our first trip with our 7-month-old dog, we had brought everything from home – a metal pen, dog tent, and more. Our luggage literally blocked the tiny entrance.

I saw my check-in documents were ready. The front desk staff asked me to sign up for a membership, which I did, and then handed me a paper to fill out car information if I had brought one. After completing everything, we got our key and went up to the room.

The next morning, while we were checking out, the staff told me I had violated hotel policy and would be charged a fine. I was completely shocked. They claimed I hadn’t mentioned I was bringing a pet at check-in, and because of that, I was placed in a regular room, and now I had to pay around $80 in total – for a pet fee and deep cleaning.

I insisted that I had clearly informed them beforehand and that the front desk staff should have already been aware. Also, unless they were blind, there was no way they could have missed our dog – my daughter was carrying her in plain sight, and my son struggled to push a luggage cart overloaded with massive dog supplies. The idea that they didn’t notice is either a cover-up for their own mistake in assigning the wrong room, or worse, a sneaky attempt to charge us extra.

I asked to speak to the manager but was told no one was available. We had further plans that day, so we paid the ridiculous charge and left that awful place as fast as we could. Looking back, I’m not even convinced they actually have separate pet-friendly rooms. The room was small, outdated, smelled like old wood, and had cigarette burn marks on the blanket. There were two chihuahuas in the room right next to ours – nothing about it felt like a “regular” room.

During breakfast, an Indian woman accidentally spilled hot coffee all over my 10-year-old daughter’s T-shirt, and no one apologized. The staff barely cleaned the mess, and because it wasn’t properly dried, my daughter nearly slipped while holding her cereal bowl. Again – no help, no concern.

I can’t believe something like this happened in Canada. That hotel ruined our trip from that moment on. The fact that Best Western allows this hotel to operate under its brand is a huge mistake. I will *never* stay here again, and unfortunately, this experience has tainted my view of the entire Best Western chain. I will absolutely be choosing other options in the future.

We chose this place solely because it was pet-friendly and near where we had plans, so we were willing to overlook the old and run-down facilities. But what we experienced was inexcusable.

The M. D.

Very happy with our stay. My dad had surgery at Royal Columbian Hospital and we are from out of town so we decided to stay for a couple of days. The hotel was easy to get in and out of, and staff was very pleasant. The beds were both clean and very comfortable. The bathroom needed a little extra cleaning. Overall happy with our stay.

Shy

Stayed for one night a couple months ago. Right off the bat, they were already having trouble with finding our reservation and payment when we had a confirmation email that we already booked and paid. And then I accidentally left my AirPods in the bed. I tracked them to some random house that night and the next day, the location of my AirPods were at this hotel. My guess was that someone from housekeeping took them. So I decided to call them and tell them what happened. The lady at the front desk told me that no one in housekeeping turned in any AirPods from our room. And I told her I can track it in real time right that minute and she kept saying that if housekeeping found it, they would have it. And then she goes on to say that people leave their electronics all the time, even laptops and iPads, things more expensive than AirPods. The audacity. She said she would double check but from the way the conversation was going, I didn’t believe her. Hours after the call, I checked the location of my AirPods again, still at the hotel but this time it said no location found. How suspicious. The room was fine for one night but I would never stay here again

Edit: Also, we had to call them about our deposit after they said it would take a few days. It didn’t seem like we were gonna get it back if we didn’t call. Their service was just not it

Ken D.

DO NOT STAY HERE. The facility is old and run down. Hall ways, elevator, the under building parking are reminiscent of a 70's horror film. The room was dated and worse, the matrass had black and brown marks and stitching coming out. We checked out after looking at the room and did not sleep there. We still got charged for the 2 days.

Samantha S.

The rooms have some wear and tear, however the staff at the front desk is amazing! Bhavneet is made for customer service, my husband and I have been so stressed out about getting a early check in so he could have a meeting on zoom today, Bhavneet went above and beyond, she helped us greatly by getting us checked in by 11am when check in is at 3pm and the early check in fee was very reasonable. I hope the owners of this best western see this because she deserves a raise thank you again!

Mark I.

Not the worst place I have stayed but not the best. The room was not clean and there was animal hair and dust under the bed. I had asked for a pet free room due to allergies but this room had animals in it before. If you are going to have vinyl floors then clean them. I reviewed our stay via their survey and let them know how disappointed I was. I got an email back saying thanks for your feedback and hope you stay again. Wish I had taken pictures to share.