North Star Travel & Tours - Sault Ste. Marie, Ontario

Tammy L.

No stars at all if I could because I have used Chris for years at this place and never had a problem. She is no longer working there and for some reason after asking to book at the same dam place for years, they messed up big time and sent us to the wrong resort. It was the biggest dump I have ever been to. I gave Candace all our information and all she had to do is book us in at the same place as last time. For some reason they could not find our information. No one told us that and instead just guessed. I gave detailed information about the place I wanted to go and they still did not check it out and sent us somewhere we had never been. ( There was only two places to choose from. One in town and one out of town. ) I use an agent as I did not want to mess this vacation up. You pay extra for this service. You would think the agent would check things out and be a little more forthcoming with us. Worst vacation ever. I will never use this travel agency ever again as they do not take reasonability for their screw ups. There was seven of us and four of us got sick while at this dump. They were reusing the plastic cups and my friend got a fresh drink with someone else's gum stuck to the inside. They are not clean at all. How do you get sent to a place you have never been, when all you wanted is to be sent to the same place as last two times. What a huge mistake on their end and they are claiming that they did not mess up. The travel agent never even had the guts to get back to us. Really professional.

Kevin B.

Extremly dissapointed with North Star Travel. We booked a Cuba trip for my wife's 50th birthday with two other couples through North Star. The resort was great, but Sunwing did what they do best and really disrupted our vacation by moving up the departure time 8 hours and the return flight by 4 hours, along with about a dozen delays that ended up costing us about 3 days from our 7 day vacation. I though by booking through a travel agent, they would 'have our back', but it couldn't be more from the truth. Chris told us to 'go to the Sunwing site and look up travelers rights, etc. Other folks who were at the resort told us their travel agents were filing claims and following up with Sunwing for compensation, while ours did not. There were a number of other things like booking us in the same area as our group, inquiring about extending our vacation, etc that we were given the run around by Chris on. After it was all over, I did reach out to North Star Travel and left two voice mail messages for 'Judy' who I'm told is the manager/owner. After the first call wasn't returned, I called again and left VM for her a second time two weeks later (assuming maybe she was on vacation). Three weeks later, no return call. Don't buy into their 'If you book yourself, you're on your own' pitch...They'll still leave your on your own. This will be our first and last time booking with North Star Travel

Robbi L.

Not sure why but it is not allowing me to add my review and why.

Lisa S.

I called to gather information and make plans for a family trip to Disney for the holidays. Gave the woman (Chris) my information. It's been a week and I have yet to hear back. Obviously not very interested in helping me.

UPDATE....I still haven't heard back. Made my travels plans elsewhere!

M

Hours are beyond ridiculous..people work n can't go in at their hours. It would make more sense for them to be open on the weekends only.

Rob K.

If you want a vacation with no worries you need to go here. They take care of everything from the start to the end of your trip. I will be back for my next trip.

Leslie J.

Have been using this great company for many years. Always professional. Jodi is the best!!

Linda B.

Always a wonderful experience! Candice is wonderful!😊