YYZ Travel Group - Thornhill, Ontario

Roxanna M.

Many thanks to my amazing travel agent, MARYNA SHEVCHENKO.
She is an excellent, hardworking agent. She has many years of experience in the traveling business and she listens to her clients needs and brings the best possible experience as result.

She is very patient and organized. She always makes sure we get what we ask for. She puts her time selecting the best option for flights and accommodations.

I highly recommend YYZ travel Group, and specially Maryna.

Anastasiya L.

I have been working with YYZ Travel group more than 5 years! We dealt with agent Galina Bubenova who organized a family vacations for us. Not only did she research the best place for our family to be but she got us a great price.
We had an amazing time and created some beautiful memories.
Galina as always did a fantastic job in creating a magical New Years Family vacation. She was on point, connected with us, knowledgeable and very helpful. Services is what sets you apart from the competition and this is why we continue to have Galina take care of our vacations!

Galina, thank you for all your help. We truly appreciate your time and effort organizing our family vacations.

BrittCTorres

Was recommended to use this travel agency and one particular woman Nicola. Absolutely a joke from the start. After the first call it seemed ok planning my honeymoon. To only receive my first email (plan) to islands I specifically said I did not want to go to because it was too over priced. We were open to islands, but there were 3 we did not want. Not only this, we specifically said we wanted to be there for 3 weeks, she was organizing for 2. Maybe she was trying to not get the budget high, but I specifically said 3 weeks, islands we did NOT want, and how we didn't care where we stayed for the night. Then it took days for her to get back to me (and thats because i had to email her requesting a follow up). I responded outlining more specifically islands we are interested in along with a reminder we want 3 weeks. I've reached out 3 times and there has been no response. It's been a week now and I am absolutely done with this company. So unprofessional. If you decide you nolonger want to take on clients or service someone, at least tell them, heck lie! Don't have me waiting around for your response KNOWING I have a dog who needs to go to a training/boarding program with limited spots available. Never again.

Yulia

I can’t talk about all office , but can and want to comment on one particular travel agent - Julia Yashku . She used to be a very good and professional, but nowadays she doesn’t care about her customer and their needs. Very rude , unprofessional, careless . Just stay away , there are many agents that will be delighted to help you and will leave you a pleasant experience, but not this one .

Zoya G.

We wanted to book our trip to Jamaica. We were recommended Jeanne Lifshitz as the travel agent. When trying to ask questions to Jeanne she was barely available for questions and always took days to answers questions about the trip. After finally getting the booking to Negril there were details still pending but Jeanne insisted everything is ok and trip is booked for 2 couples and 2 separate rooms. However after getting to the hotel we were told that we only had 1 room for 4 people and the hotel and Air Canada clearly stated that the travel agent (Jeanne) is the one who put 4 people in 1 room instead of 2 rooms. We called and texted Jeanne many times over and over but she did not answer our texts or calls, this travel (Jeanne) agent has not taken any accountability As a result of this an additional charge per night had to be applied.for a week. We had lost 2 full days of the vacation . This has caused huge stress in our vacation.
Please beware while booking with agents like that.

Henrik G.

An agency that truly cares about its clients' enjoyment rather than just trying to drain their money is a very rare sight these days. YYZ Travel is definitely one of the last samurais and most likely even one of the best. I've been of a several different trips with them and they've always managed to make me feel secure and taken care of.

Shanell K.

I have been using YYZ Travel Group for many years. I have been very happy with their services. My agent Barbara Yack is amazing! She really cares about her clients always looking for the best deals and giving helpful advice. Barbara goes above and beyond her duties and gives her undivided attention. If anyone needs an amazing travel Agent Barbara Yack is the way to go! Thank you for everything!

Alexei L.

My favorite travel agency. Always professional and helpful, friendly stuff and convenient location. Once they found an optimal solution for very complicated itinerary that saved our time and money! Highly recommended!