Royal Inn & Suites - Guelph, Ontario

Royal Inn & Suites

Adresse : 95 Macdonell St, Guelph, ON N1H 2Z7, Canada.

Téléphone : 2267801666.

Site web : royalinnguelph.com.

Spécialités

L'Hôtel Royal Inn & Suites est une établissement proposant des hébergements confortables et une expérience de séjour inoubliable à Guelph, en Ontario, Canada. Situé au 95 Macdonell St, cette hostellerie offre un accès facile aux attractions locales et aux commodités.

Caractéristiques

• Chambres spacieuses et bien équipées
• Service à la clientèle attentif et courtois
• Petit-déjeuner complet offert
• Wi-Fi gratuit et illimité
• Stationnement sur place disponible

Les chambres de l'Hôtel Royal Inn & Suites sont dotées de confort moderne pour garantir un séjour agréable. Elles sont également équipées d'un coin salon, d'une télévision par câble, d'un réfrigateur et d'un micro-ondes. Les clients peuvent également profiter d'un service de ménage quotidien.

Opinions

L'Hôtel Royal Inn & Suites a reçu un total de 150 avis sur Google My Business, avec une moyenne de 3/5 étoiles. Bien qu'il y ait des critiques positives sur le service et la propreté, il est clair que l'établissement a besoin de certaines améliorations pour répondre aux attentes des clients modernes. Par exemple, certains clients ont signalé que les équipements de la chambre nécessitaient des réparations ou des remplacements.

Malgré ces défis, l'hôtel se démarque par son emplacement central qui permet un accès facile aux sites d'intérêt locaux et aux restaurants. Le personnel est généralement décrit comme aimable et serviable, ce qui contribue à créer une atmosphère accueillante pour les visiteurs.

Conclusion

En somme, l'Hôtel Royal Inn & Suites est une option viable pour ceux qui recherchent un hébergement confortable à Guelph. Bien qu'il puisse bénéficier d'améliorations en matière d'équipement et de maintenance, son emplacement et son service convivial sont des atouts importants. Pour ceux qui sont flexibles sur certains aspects de la qualité du logement et qui cherchent une expérience de base, ce peut être une bonne option.

👍 Avis de Royal Inn & Suites

Charles D.

3/5

Très vieux, beaucoup d'améliorations nécessaire pour les chambres. Notre chambre, la télé ne fonctionnait pas et la pomme de douche non-plus. C'était quand-même propre donc je donne 3 étoiles, mais des petites réparations aurais amélioré notre séjour ici.

Mark P.

3/5

La service était un peu lente. Chambre était bon!

ronald R.

1/5

Dégradent

Atziri G.

1/5

I made a reservation for a 2 night stay and later I decided to change it to 1 night stay. I made the changes within the free changes/cancelation policy but they still charged me for the 2 nights. (Note that I made this reservation about 2 months before my actual stay).
We called them to let them know I had change the number of nights and they said they would reimburse us (this was about a month or few weeks before the actual stay).
We arrived the day of our stay and once more told them about the reimbursement and that it had still not being processed. They said they would be taking an extra $300 deposit and that they would reimburse us both the deposit and the difference of the night at checkout. (Not sure why they couldn't just reimburse me the night I didnt stay and take the deposit).
At checkout they said they had process the reimbursement and we should have it in 7 to 10 business days. This was Oct 13.
Today is Nov 12.. a month later and they still have NOT reimbursed me for the 1 night I didn't stay!! They reimbursed the deposit but not the extra night!
Me and my husband have been calling, emailing, messaging and every single time, their respond is that my status is in process.. That they have messaged their accounting team, and they're following up...
I do not understand how they can take money so easily but they are not willing to give it back when it was not theirs to take. How come it takes 2 seconds for them to take the charges for the night, the deposit but it takes over a month to do a reimbursement, again for something I changed within the right period.
DO NOT STAY HERE. Their service is horrible.

Amrit M.

1/5

These guys take 150$ even if you guys use it for cleaning purpose. Alochol Marks are something they call as strained that can’t be removed by washing. Poor Service. Takes 200$ upfront deposit so they can loot you

Emma S.

2/5

Would love to say this place is good but after arriving and trying to get an early check in and being told check in was at two then coming back at two only to be told it was 3. Am not impressed the front desk girl seemed to lack the knowledge on bookings and just looked at her phone the entire time. place is run down and to get to what they call a lobby you have to walk through some creepy all black hallway that looks like it’s a scene out of a horror movie. stay literally any place but here.

Tyrone W.

5/5

Large rooms with comfortable and large beds. My room had a mini fridge and microwave and a desk as well as a closet and couch. Felt like a bachelor apartment. Quiet and convenient location across from the bus and train station. Staff are friendly and very helpful. NOTE THE ELEVATOR IS NOT FUNCTIONAL FOR ABOUT SIX MONTHS I WAS TOLD.

Nick

5/5

Amazing value for your buck, central (like legit central), amazing staff. Ashley was very helpful and kind, allowed me late checkout and kept my carry on lugagge in storage while I went to a meeting I had scheduled after my checkout. Thank you very much, I enjoyed my stay.