Dar El Salam Travel - Hajj and Umrah - Mississauga, Ontario

Malaika S. (.

Unfortunately, my experience with this company was a hit or miss. My first trip in November 2023 was great & my family was content, so I booked my next Umrah for December 2024. I understand December is busy, but I paid for proper care. The group lead was inattentive, managing multiple groups, and barely available.

The worst part—I was left alone on Jabal al-Noor at 2 AM, despite repeatedly asking the lead not to be forgotten. They didn’t offer much help afterward and simply advised me (a 24-year-old female) to Uber back to Mecca Tower alone. Thankfully, I made it safely, but they should have ensured better organization and headcounts. Each experience is unique but sadly my last one wasn’t unique in a good way and I was a bit disappointed.

Abida S.

Would absolutely recommend! Performed Umrah with them in Nov 2023. Zafar Iqbal took care of my group and he did so seamlessly. There was clear communication from the very beginning and they take care of everything including visas, flight/hotel bookings, and transportation. They definitely take on all of the stress so you can just step back and focus on your own spiritual experience. Both our hotels in Makkah and Madinah were optimally located. They even take our checked luggage separately as to avoid the stringent luggage requirements of the haramain train. Brother Azhar did an awesome job of going over the steps of Umrah before the trip. And he also was an excellent sightseeing tour guide of the historical sights in Makkah and was able to answer all questions with expertise. I also appreciated that Zafar took us on extra excursions which weren't on the itinerary and special shout out to him for all the sabr that he showed my aging parents on this trip. My parents having been raving about the trip to all their friends and also want to perform hajj with dar el salam in the future. It was an absolutely unforgettable experience for all of us and we cannot thank the dar el salam team enough!

Bismah S.

Terrible customer service. I emailed them several times about an Umrah package for April prior to booking and they stopped answering my emails. Next thing you know, I see that it’s fully booked and there’s a wait list. Do better and promptly address people’s questions and/or concerns. What a joke of customer service.

belqis S.

I would not recommend this agency for any Hajj or Umrah trip. Last year we took one of their hefty price packages for Ramadan. We were very excited to go with a reputable group and see their hospitality. Aside from visa, ihram and a cab to the hotel the group did not provide any help once we were in Makka. We arrived in the fajer time and the hotel was not allowing us to check in, no help from the group. We had to find our own cab to go back to the airport, which was part of the package. They promised us zam zam water at the airport, but we did not receive it. Our guide basically ignored all our calls and messages. If all they can do is to reserve a hotel and leave us on our own, then we can do that by ourselves as well.

Rashed S.

I went for Umrah in Dec along with my wife and children. Dar El Salam is probably the best and exceeded our experience at every aspect of the trip. I am sure they care less for a 5 star review as they are dedicated group of people focused of helping people get the best experience for a trip of a lifetime however I am writing this for those people who are aspiring to perform umrah/hujj for the first time. As first timer, I was a bit skeptical and was asking lot of questions to Zafar bhai and he was answering them patiently 🙂
Sometime answers were not coming as fast as I would like but that all changes as your departure comes within 3 weeks. You get everything in orderly manner and from the time you arrive in Jeddah, you will see how large and efficient setup they have. We were thoroughly impressed by their dedication and service. Special thanks to brother Azhar, brother Arif, brother zafar for their hard work. And last but not least the group religious leader shaikh Abdullah who was such a wonderful and passionate and knowledgeable individual to be around. While we were there, it felt like they work 24/7. If anyone had an issue or had a question, they dealt with it with utmost urgency. The price of the pkg was totally worth it. They have earned our loyalty. May Allah bless them and allow them to extend their service to many more pilgrims in years to come.

Scott D.

Had to get a visa to travel to Saudi Arabia for work. Received exceptional service from Zafar and his entire team. Very attentive to details, knowledgeable with Saudi immigration processes and very professional. His service was outstanding. Would highly recommend this agency to anyone looking for a visa.

Owl M.

Alhamdulillah went for hajj 2024 with Dar el Salam. It was a wonderful journey alhamdulillah, 10/10. From the start till the end, we had great guidance when booking packages and help was also available. The journey itself durng hajj was smooth, we had sheikhs who did lectures. We had doctors available if anyone got sick. Our camp at majar al kabsh was outstanding, food options were great with lots of options for drinks such as laban, several kinds of juices, milk, yoghurt, and soft drinks. The camps itself was nice and cool, it used to get warm during peak sun hours but ACs can't do much with makkah's heat. Washrooms were clean and we had unscented soap available as well as toilet paper. My fav part of the camp was the break room which was open 24/7 for snacks (cakes, bars, juices, instant noodles and many more). The break room also had coffee/latte machine and my favorite Karak chai machine. Alhamdulillah for the opportunity and may Allah bless the Dar el Salam team for providing the best service to the hajjis. JazakAllah Khair

Talal K.

I’m based in the USA and participated in Hajj 2024 and bought a package on Nusuk per Dar El Salam recommended packages, mine was with Seera, package TKV1. Everything was great during registration process and preparing for hajj. They do excellent job with webinars and educations.
They assigned a guide and an imam to our group, setup a WhatsApp group to communicate, and made lot of big promises.
Then on the day of travel, our package group received a message from Dar El Salaam saying they are no longer responsible for our package, and we are on our own with Seera. No explanation, no justification, no apology. Just pulling themselves completely out.
Then the service provider “Seera” assigned us to a French group and we stayed under French guide the whole duration of Hajj.
Very disappointed with Dar El Salam and their lack of accountability.