Highliner Plaza Hotel & Conference Centre - Prince Rupert, British Columbia

Guy C.

Confortable

Nous y avons passé quatre jours. Le personnel est accueillant, serviable et courtois.

La chambre. La chambre était très propre et confortable. Nous avions une chambre à l'étage le plus élevé et avions une belle vue sur la mer et la rive.

Dave S.

The Highliner has had a recent renovation, which seems to mostly consist of paint and wallpaper. It's definitely a fresher look than the past, and the rooms are clean and functional. Conference services are good, and food and beverage service provided through the hotel was adequate for our attendees. The location is close to downtown Prince Rupert and the shopping mall, but it's one of the further hotels from Cow Bay - the typical tourist area of PR. No ocean view from their restaurant.

Mohamed B.

Front desk staff are really good and accommodating. However, oceanview room I stayed does not have AC and no fan in washroom. Full of dust in the room when I checked in. It's not worth for the money paid.
This hotel definitely had a potential, but it looks very outdated from outside, wear down hotel signs and low ambinence entrance areas.
Complimentary breakfast has very limited options and the same menu every single day.

Matthew

For a business and conference center, the wifi is terrible. I could hardly load photos let alone large documents. I haven't seen wifi this bad since early 2000s. The bathrooms have no fans. The rooms have no AC. The rooms and floors have no bottled or fresh water and I did not trust the taps. The renovation is clearly just new sheets and stick on flooring. The only thing holding this place together is the nice staff and breakfast

Greg K.

So Prince Rupert at it again. Sweet eff all for parking. Yet 175$ a night. Kitchenette has ever so basic junk. Straight from the dollar store. A single pairing knife is all I have to cook with. The pots and pans are all scratched to tarnation and everything sticks horribly. The cleaner albeit is attentive on making the bed and taking out the garbage they do lack in other areas. Ill say the cleaner at 1st ave exec suites went way above and beyond and was generously tipped for it. I guess i just expected a tiny bit more on some pretty basic things. Sweeping, vacuuming and or general cleaning duties. I could bs wrong. I don't know what they are required to do. Also there is no air conditioning in the rooms and a simple space heater for heat. I guess it's difficult to replace baseboard heaters. This place honestly sucks. Go to the prestige. Cleaner's aren't cleaning and i've been in this room for 2 weeks. So should have seen some change in bedding and or vacuum. Internet is spotty. Lack of AC really sucks.

Trudy S.

Checked into room upon checking in I always look over everything to see it is clean. I flipped the sheets up and there was blood, something brown a urine spot! It was absolutely filthy. So they upgrade me to another room upon checking that room as soon as you walked in you could see something all over the headboard, grime and crumbs all over dust everywhere. So very unacceptable for the price you pay very very disgusting!!

Maps03559023457

Absolutely filthy!!!!!!!!!!!! Upgraded room just as filthy! Unacceptable for the price and no one should have to deal with this as a customer this is truly disgusting! Left standing in the room for 20-30 minutes upon calling down to front desk tried to call again to front desk and was ignored so I went down to front desk to be laughed at by staff when bringing the filth to their attention! Completed disheartened by the treatment as well as the absolute filth. Not to sure about their standard of cleanliness is but this to me is not acceptable!

noel V.

This was the James Vickers Band's inaugural tour. We stayed in the Highliner for three nights. I highly recommend this hotel as Sundar and the entire staff are wonderful.