Coast Langley City Hotel & Convention Centre - Langley, British Columbia

Richard W.

Ou

Angie S.

They should post a sign in the lobby. If u are sitting in the lobby with your own drinks from your room. Then you can't go to the casino. We even gave our glasses to the front desk and told our room number. The front desk should have been aware of the policy. Please note that for anyone who will stay there.. The casino lost out on our money, and so did the restaurant for our breakfast. Please note that Mother's Day brunch is off the charts. Went for the first time and will be going back. The hotel is very good. We decided to go stay as we had a reception close to the hotel. Also, there is no pool or hot tub.

Chisa R.

My partner & I stayed at the hotel May 10th
He was live painting in the ballroom. The food was AMAZING!
Deserts phenomenal & the staff are so accommodating.
On a side note I needed a safety pin for my dress and they had one in the hotel room in the sewing kits provided! Another happy experience was the friendly gentleman at the front desk, i asked if he happened to have any disposable cutlery for my take-out and he also offered for me to use their microwave 🤍 I so appreciate it! You made such an impression.
The rooms were so clean, light & airy.
We have been on the road & staying in darker hotels, this was bright, light & fresh, a perfect end to our trip. Thanks for such a wonderful stay. It’s the small things like safety pins & great customer service that make a huge difference. Thank you

Kyle C.

I was there for a Conference. Food served was very good and the selection of items was nice. Choice of drinks lacked variety, coffee, tea or water.

Presentation rooms were good with comfortable chairs. Parking is plentiful, free too!!

Reviewing their Posters, ouch!! Those events are extremely pricey. Maybe it'll be good but I'm not going to pay that to find out.

Mark

Desk staff was friendly, check in was smooth and professional, the room was serviceable (albeit far from anything even remotely special), but charging $400/night for that completely generic room and then not even including breakfast with it (at a casino attached hotel, with dining options literally on site) is frankly insulting in this day and age.

We were in town visiting friends and it was the only option in town where we felt like it would be safe to park our motorcycle outside (given on site security and people around 24/7 etc) but that was all it had going for it honestly.

james D.

Really enjoy saving with the rewards card.
Always friendly front staff and rooms are always clean.
Having restaurants attached is fantastic. No Cabs required.
The casino was great fun and service is perfect.
Stayed only one night for work and saw the cleaning staff close to my room and they all had smiles and greeting me.
Good stuff.

Hayley M.

3 stars because the bed was terrible in the king room. It was so springy and difficult to sleep on with my husband. In the middle of the night we got a roll away cot which, of course, was even worse but at least we could sleep better without motion transfer. I’m disappointed, I thought it would be good because it has been renovated. Looks like they didn’t change the beds. Next time, I’ll call and ask about when the beds were replaced before booking a 3 star hotel.

The staff were great. No complaints there. Free parking is nice.

S S.

This rating is too much for this hotel. Too bad it is not possible to give them a negative rating.
Staff is horrendous. Impolite and unprofessional, this includes the front desk and the housekeeping team. Attached are the pictures of how our room was left after housekeeping services were done. They insisted on leaving only half a toilet paper roll each day and got upset if you requested more. When shown pictures , I was confronted by the housekeeping person and told that I was lying! Front desk lady just looked on like it's an everyday affair!
Rooms do not include breakfast - only a 10% discount voucher for breakfast.
Breakfast is overpriced, and service is slow, however, with a smile.
Atlus stake house at this location is far inferior than the Delta/Burnaby location. Received burnt stake when asked for med and charcoal chicken. Drinks were their good point , however.
Overall, it was a nasty experience, and we left 2 days early. Never going back! This hotel should get a totally new front management and work crew who understand the "customer service".