Richibucto Motors - Richibucto, NB

Colette L.

En tant que cliente fidèle depuis plus de 20 ans, je tiens à exprimer ma profonde satisfaction pour les services offerts par cette équipe exceptionnelle. Que ce soit pour l'entretien régulier de mes véhicules ou pour des réparations imprévues, le personnel a toujours fait preuve d'un grand professionnalisme, de compétence technique et d'une attention personnalisée.
Ce qui distingue particulièrement Richibucto Motors/Bouctouche, c'est leur souci constant de la satisfaction de leurs clients. Ils prennent le temps d'expliquer les réparations nécessaires, offrent des conseils honnêtes, et veillent à ce que chaque visite soit une expérience agréable et sans tracas. Leur accueil chaleureux, leur service rapide et efficace, ainsi que leur souci du détail font en sorte que je repars toujours avec une grande tranquillité d'esprit.
Après 20 ans de fidélité, je peux affirmer sans hésitation que Richibucto Motors/Bouctouche est un modèle de confiance et de qualité dans le domaine de l'entretien automobile. Je les recommande vivement à quiconque cherche un garage fiable et dévoué à ses clients.

Jean-François M.

Bon service et en français.

Curtis C.

DO NOT GO! So my fiancee took her 2017 ford explorer XLT in to get some recalls done. Well she was there she got them to reset the code for the door. It was lifting off so they said they would glue it back down. They snap it in half and basically say whoops. They won't fix it unless we pay $400. On top of this, the guy I was talking to was trying to make it our fault 🙃.
It would be cheaper to work on your own vehicle with a brick then go to this place.

Carol D.

I usually don't write reviews, especially for smaller businesses, because I know how they can easily overshadow negative feedback with stellar reviews. However, I feel compelled to share my experience to help others avoid the same frustration.

I brought my Lincoln Nautilus in for service on May 24, having scheduled an appointment well in advance. Upon arrival, I was informed that parts needed to be ordered. Understanding that this could take some time, I patiently waited. Four weeks later, I returned to check on the progress, only to be told that they hadn't had a chance to work on my car yet. They rescheduled me for June 28.

On June 28, I went back, expecting my car to be ready, but it still wasn't. I was then told to come back during the first week of July. By this time, my patience was wearing thin. When I returned in early July, they once again informed me that the car was not ready. On July 15, after nearly two months of back-and-forth, I was told that my car still wasn't ready and that it wouldn't be completed anytime soon because the technicians were starting their summer holidays.

Frustrated and fed up after nearly nine weeks of waiting, I finally asked for my keys back and decided to take my car to Taylor Ford in Moncton. To my dismay, when I drove it home, it sounded awful, and now the backup camera doesn't work—clearly, someone had tampered with it. It seems to me that they couldn't figure out the problem and refused to admit it.

I believe this entire ordeal stems from the business being severely understaffed. Management needs to step up and do a better job. The service department is on the frontline of customer satisfaction, but they can't perform effectively if they don't have enough staff to handle the workload. This has been an extremely disappointing experience, and I hope they address these issues promptly. Do better management!

Nicole B.

I have never had any problems here.. The employees are great..

Ron M.

Excellent service, friendly staff !

Jaroslaw I. (.

My wife and I are always made to feel so welcome there and we always have the sense that the people who work there listen to us and put themselves in our shoes. Neil did a particularly excellent job explaining what the recent problems with our transmission were and how they were going to address that. We will be doing business there for a long time to come.

D D.

Staff are second to none. My experience began with Jacques, one of their sales personnel. He was truly amazing. The rest of the staff were equally helpful and kind. I have no complaints. I drove 50 minutes to shop here and it was well worth it.