Sandman Hotel Vancouver Airport - Richmond, British Columbia

John P. T.

⭐️⭐️⭐️⭐️⭐️ 5/5 – Exceptional Service from Clara at Sandman Hotel

I’d like to highlight the outstanding service provided by Clara, the front desk officer at Sandman Hotel. From the moment I arrived, she made the entire check-in experience smooth, welcoming, and hassle-free. Her warm personality and professionalism immediately stood out.

Clara was incredibly attentive, answered all my questions patiently, and made sure I had everything I needed for a comfortable stay. You can really tell she takes pride in her work and genuinely cares about the guests. Small details—like her friendly smile, clear communication, and willingness to assist—made a huge difference in my overall experience.

Employees like Clara are the reason guests feel valued and choose to return. Sandman Hotel is lucky to have someone as dedicated and exceptional as her at the front desk.

Highly recommended—thank you, Clara, for the amazing service!

Emmandeye

Our last night in Canada. Easy to park at the hotel and only a short and straightforward drive next morning to return the car at the airport and begin the homeward journey. Room was good, two beds so enough space for us and for organising things for the homeward trek. The on site restaurant, Moxies, was really good, the evening meal was great and the service attentive, a really nice atmosphere too.

TKC_YVR

Very basic hotel with a noisy AC. The room is semi-renovated with a decent sized TV. The bathroom is very basic in both amenities and decor and feels more like a home bathroom than a hotel. Can get noisy as the hotel is right next to a main road. I would recommend paying a bit more to stay at the sister signature hotel.

Alejandro

This is a charming and cozy hotel. We stayed for two nights in a spacious two-stroke suite. While the pool is on the smaller side, it's delightful, specially since it's heated, and they also have a relaxing jacuzzi. The hotel restaurant offers a lovely atmosphere and great breakfast options.

Special thanks to David at the front desk, who was always so helpful and welcoming with a smile.

Wendy C.

We were greeted very pleasantly by Bharat. He was awesome and allowed us to check in a bit early. He was so gracious and informative made a great start to our vacation! I think we have found the perfect hotel on future visits to Vancouver!

Suzy Y.

Highly recommend this hotel. It’s our first time staying at a Sandman and it far exceeded our expectations! David at front desk was exceptional. He rushed to ready our room early, which was a blessing after a long journey for our little one. We were also greeted by multiple friendly cleaning staff. The loft suite is spacious and having a kitchen makes it feel like a home. Would make a good choice for longer stays. Will stay here again!

Steven

I would rate this hotel 0 stars if I could. The front desk service was very disappointing, the woman staff on duty around 5 PM showed no patience and provided no guidance in helping me locate my room, which was difficult to find. The room itself was below basic standards: missing a TV remote, no water heater, and not even a complimentary bottle of water. Given these issues, the quality did not match the expectations set by the online reviews. I strongly recommend double checking those reviews before booking. With many better alternatives available in Vancouver, I cannot recommend this hotel.

Liz S.

This is a great hotel especially if you’re heading to the airport. It’s well situated, the restaurant was excellent, the beds super comfy. The airport shuttle was complimentary too. Friendly staff. Thank you Bella who checked us in and upgraded us to a King Suite. Much appreciated.