Kidzillafun - Lasalle, Quebec

Saman A.

Went for play today and really enjoyed this wonderful indoor playground. An enjoyable experience for adults alike. Reasonably priced. The decor is exceptionally beautiful! The playing areas are very clean and well lit. Favourite was the ball pit with the wide slide. The cafe has excellent smoothies and coffee, especially enjoyed the mango pineapple peach smoothie and rose latte. The barista was very accommodating and sweet. The owner was very friendly and welcomed us nicely. Given our son is very particular about his drinks and because we eat halal, they were very accommodating and allowed us to bring something for him. The bathroom is very well kept and clean. Only recommendation would be to pad the big structure area (with the blue and green slides).

mina

Fantastic experience from start to finish. The room was spotless, well-prepared, and the staff kept everything running smoothly. The kids had an amazing time and the whole event felt effortless.
I especially appreciated how the manager and team handled the situation with a few unconfirmed guests, they were calm, respectful, and never put any stress on me.
Excellent service and a great setup. I’ll definitely book again. Highly recommended.

Gabriela M.

Disappointing Experience.

I visited Kidzilla Fun for the first time yesterday, and unfortunately, it will also be my last. Despite its initial appealing appearance, I was disappointed to find the facility dirty and poorly maintained. The staff seemed inattentive and unresponsive, with the receptionist absent from her post for an extended period, socializing with the cafeteria staff instead.

When I tried to report a vomiting incident in the baby area, I couldn't find the receptionist anywhere until I was about to leave. The facility's first impression is nice, but it reeks of sweat, and the air fresheners weren't enough to mask the odor. The area around the slide exit was particularly dirty, with items that didn't belong there.

I strongly advise the staff to make regular rounds to maintain cleanliness throughout the facility. While I understand that keeping the place tidy might be challenging, given its purpose, cleanliness and removing items that don't belong in certain areas should be prioritized.

Additionally, the games were extremely dark and dirty. From the moment I arrived (around 2:30 pm) until I left (around 6:00 pm), there were mysterious stains on some cushions and crumbs on the floor that remained unattended.

Furthermore, I suggest paying closer attention to the ball pit area, as some adults were encouraging their children to stay at the bottom of the slide, despite other kids waiting to use it. This behavior can lead to confrontations between parents, as people often fail to understand polite requests to move.

It would be great if you could provide a water refill station, as it's unreasonable to force customers to buy water. I don't think this would bankrupt the business, and it would be a thoughtful gesture for parents and kids.

Also, improving the lighting in the game areas would be beneficial. The games were extremely dark, which made it difficult for kids to play safely.

I hope you take my feedback seriously and make necessary improvements to enhance the overall experience for your customers. It's unfortunate that I won't be returning, but I hope that future customers will have a better experience.

Some suggestions for improvement:

- Regular cleaning and maintenance of the play areas
- Better supervision of the ball pit and slide areas
- Providing free water refill stations for customers
- Improving lighting in the play areas

Rating: 2/5 stars

Justin E.

We love Kidzillafun. We bring our daughter for toddler ballet class and she loves it. After that she plays in the play area, which is perfect for a toddler. Challenging, but it feels safe. I really like the cafe area, it’s great to have a coffee while watching my daughter play. I actually look forward to our Sunday morning at Kidzilla.

Aleyne L.

My son and I love this place. We attended a Mother’s event and it was amazing. The fitness coach, brunch, everything was perfect. Kidzilla has lots of cool areas for kids of all ages to play while adults can watch them and have a coffee or snack. All areas are super clean and the staff and owner are super nice. We cannot wait to go back.

hira K.

I am in love with this gorgeous place the ambiance is just perfect for the kids to have a fun filled day. It’s clean, well organized and there is ample of parking space. My 5 year old son loves coming here. The staff is very friendly specially Caroline. I can’t wait to celebrate his birthday here as their birthday decors are just too beautiful ❤️

Kaitlyn O.

Took my daughter here to play during a recent trip to Montreal - it's a great place! My daughter had a blast and we both enjoyed our time here. The owners/staff were so friendly and welcoming!

Grace C.

It's not too big but the kids had fun. I would recommend this place for toddlers mostly. There's not much activity to do for 6 years old and above. I like that it has a coffee shop inside. The place is very aesthetic too.