ABBY Taxi Orillia - Orillia, Ontario

Stephanie K.

I don't know what everyone is bitching about. Abby is the best company in town. They are punctual, friendly and know where they're going. If you frequent their services and get to know the drivers, you get to know their individual personalities and some by name.
Penny, the dispatcher, especially always answers the phone with a smile and has someone "on the way" as quickly as possible. Safe, reliable and comfortable with clean safe vehicles. Highly recommend.

Rachel S.

As of April 2nd, 2025.....this company has lost a very loyal and valuable customer. First off, some of their 'drivers' come off as quite arrogant and extremely rude, even cop an attitude with just the simple request to HELP out carrying groceries! Second of all, the waiting time is often atrocious and very uncalled for. Call for a taxi and nearly a half hour to an hour later finally get it! There's no need for that in this small, pathetic town. We certainly will not return....they may have cleaner cars, but their attitude STINKS!

Randy M.

Last night I had this driver take me to my destination and it was the most horrible experience I’ve ever had with this company I didn’t get the name of the driver but all I know it was in a white Kia I believe it had the number 8 on it my main concerns is I don’t know if it was the driver or car but it smelt horrible in the cab it was like the smell of smoke and skunk mixed together next apparently speed limits don’t exist because the driver seemed to be speeding I get the fact of getting to destination quickly but this was beyond quick and when I tried to say something I was cut off with the driver saying something like “so I’m trying to make money if you don’t like it you can walk” so the attitude was not called for I’ve been loyal customer here and never had such a poor experience I won’t be using this company anymore if I get the guy that drives in car 8 again with such disregard for customer safety and rules of the road I won’t have someone like that working for me

Karen M.

Abby Taxi is great!
They went beyond the call of duty and delivered to me a special service. Thank you very much.

Teri M.

Always on time, consistently get me where I need to go on time. Friendly staff and Sharon is amazing!! I highly recommend calling Abby Taxi!!!

Nicole S.

Called for a cab, they said 30 minutes. I waited about 20 and then called back to ask for an ETA. They said 4 minutes. I went upstairs to use the bathroom, and received 2 miss calls from ABBY taxi within that time frame. I called them back as I made my way to the door, and made eye contact with the taxi driver and he drove away. As per the dispatch, they were waiting 5 minutes. Not only did they not ring the bell, honk, or do anything else to make their presence known, the dispatch gave me false expectations on time. I am so disappointed in this company. I switched to Abby after able left and had great experiences, until now. When I asked why the cab driver didn't honk or ring the bell. The dispatcher said "they don't do that", but I was afforded this basic curtesy through other companies with no issue. In any case I will not be using Abby taxi or their shitty services again. -10/10.

Brett

Taxi #2 inching closer and closer to me as I'm walking on the sidewalk, as he's trying to turn into a parking lot. 0 patience

Edit: to add. Taxi #3 driver smoking in yhe vehicle. Gross

Colin M.

Worst taxi company ever !!
I call the night before to book a early pick up for my wife to get to work. I was assured that a taxi would be there on time. Called again in the morning one hour before arranged pick up time to confirm. I was assured the taxi would be there on time.. at scheduled time. No taxi!!! My wife called and was told the taxi was on the way.. the taxi was already 10 minutes late... She had to cancel and make other arrangements to get to work... What's the point of running a taxi service if you can't meet the deadlines promised....all around unsatisfactory experience... I will never recommend Abby taxi to anyone. At least Uber is there to fill the void!!