Aseman Travel & Tours - North York, Ontario

Elham T.

I had the best experience with Roshanak from Aseman Travel, she got the best deal for my recent vacation to Cuba, I got online quote for one room she got cheaper for family room( 2 room with door between) … she is very professional and helpful … definitely recommend her …keep up the good work. Thank you.

Mehdi S.

Update June 26th, 2024 (8:30 pm at Pearson Airport waiting to board)
I'm very thankful again Roshanak! I received notification at 3:30 pm that my flight for 9:30 this evening would be delayed for six hours . I called Aseman, and unbelievably within 20 minutes I was booked on a different route, which was considerably shorter and more convenient. Roshanak was calm and understanding as I explained the issue, and she surprised me with a much better option that I had in mind. She even took the time to complete my online check-in as I was hastily getting ready to leave. You are a true professional! 🌺

++++++++++++++++++++++++++

I am very happy with my recent ticket purchase from Aseman Travel Agency. They are pleasant and helpful, over the phone and in person, both before and "after" the transaction. This was my first ticket purchase from them, and I found Roshanak professional, knowledgeable, and trustworthy. I am certain I can confidently pick up the phone and call her should an issue arise. Thank you Roshanak!

nazanin A.

I want to share my experience with Roshanak and appreciate her favour. She is the best. I had to change my tickets from September to August, which is high season. Most tickets were occupied and there were not any vacancy, but she could find exactly the best time and price for me with sending emails back and forth to the air Canada quickly. I am ready satisfied with her customer service and definitely I will purchase tickets again from this travel agency in the future.

mohamad A.

I am writing this review to express my heartfelt thanks for the fantastic service I received, specifically from Farnoosh Ghasemi, who handled my flight details. Farnoosh was incredibly understanding and patient, always responding to our questions promptly and helpfully throughout my journey. I’m deeply grateful for the wonderful experience she created for me and my family.

Mona M.

We didn’t end up booking the flights (change of plans) but Farnoush was super helpful the two times my husband and I called to inquire. She offered us the best options for flights. We felt she did not rush our decision and took time to answer our questions in detail.

Saeed H. A.

I strongly recommend Aseman Agency! Great customer support from beginning to the end of travel. Our agent was Mrs. Farnoush. She, patiently and friendly, helped us from the start point to the end. She was always available to answer our questions and concerns about the trip. Aseman travel will be my first choice going forward and I highly recommend this agency.

mehrnaz N.

واقعا یکی از بهترین آژانس های هوایی هستن.من تو بحبوبه ی جنگ ایران و اسرائیل عازم ایران بودم و ایشون با صبر و حوصله ی تمام با وجود کنسل شدن های پی در پی از طرف ایرلاین ها برام بهترین پرواز رو گرفتن و همیشه حتی روز یکشنبه که تایم استراحتشون بود بازم با صبوری مشکلی که برای پروازم پیش اومده بود رو حل کردن در حالی که بقیه ی هم سفرای من که یا خودشون بلیط گرفتن یا از آژانس های دیگه،به مدت ۵ روز تو دوبی گرفتار شدن و من تنها کسی بودم که تونستم سر موقع برم ایران و سر موقع برگردم کانادا فقط به دلیل مسئول بودن بیش از حد کارمندان آژانس هواپیمایی آسمان

Mina G.

It is my only wish to give it a zero-star rating. Last year, I purchased a ticket and was unable to get aboard due to some difficulties. In the end, I had to purchase another ticket to return because Air Canada canceled my return flight and Aseman did nothing to assist me. Upon my return, I had some correspondence with Air Canada, and they opened my ticket but told me to rebook it via the same travel agency. The Aseman agency has not booked my ticket since I asked them over 2 months ago. They don't even answer my call anymore! What a great customer service experience for a customer who has been with them for more than a decade.

In your response to your reply; I bought my ticket from Aseman travel, Mehrnoosh and I lost a lot of money for trusting you. I won't trust you again and don't recommend you to anyone. By the way, nice try to pretend this review is not about you.