Budget Car Rental - Deer Lake, Newfoundland and Labrador

Waddington Studio

The customer rep was terrible and worst experience. I booked a car for 26th January 2024 @ 2am and I ended up not getting the car, + with some suspicious look from that woman. I believe she did not like my black skin. However, thank you to Enterprise (and Tamarah) for renting their car to me instantly.

Tammi Ellsworth

Awesome experience. I switched vehicles when I got there with out any problems. Nice staff and easy return

Tawana Holland

Worst experience of my life dealing with this company at the airport . I rented a vehicle online and did what the options told me to do to try to get my vehicle ready for pickup earlier, therefore saving me time at the counter it says . That did not happen . The company went and pre authorized 750.00 two hours before I picked up my vehicle or even signed for any of it and then asked for another 750.00 when I arrived at the counter to pick up my vehicle . This was not stated on their website that it was going to be processed in advance and NOT stated anywhere “ beware !!
FYI —- ** You’ll need 1500.00 to rent a vehicle at this location and make sure if your the driver and your credit card is the one you do the booking with chase if it’s in someone’s else’s name and your the driver “ they won’t allow the booking either . Meanwhile “ they have kept my 750.00 pending on my PC financial card and I’m unable to use any of those funds till that money gets released in 5-7 days !!!!! So upset and feel totally mislead . FYI “ spoke to another man there that went through the same thing and he’s out of his money that’s being held by them too. Now we are stuck spending 650.00 for a hotel for 3 days due to this company’s negligence and misleading information on their site and in person .

Elise Greenberg

The folks here were really a pleasure to deal with. Our original flight got cancelled so we ended up getting in a day and a half late. With the shortage of rental cars I was nervous that they wouldn’t have a car available for us, but after speaking to them on the phone a couple times they assured me they would hold it for us! And they did! Thanks for the help and putting my mind at ease for the start of our trip!

madhvi vij

Worst ever in customer service! So if you forget an item behind they will give you a website to report. The website will not let choose the drop off location of NL in Canada. Then they will give us an option to call the list n found. This will take you back to step 1 . So they have no email they can share with us to report. The customer care will just repeat the word SORRY without helping us in the situation. They just made me go back n forth without helping or resolving the issue. Finally they stayed to go back to the location knowing like I have to take a more than two hour flight!!!
So be very very careful when you return the car.

What a harassment.

Joy R

I had a great experience with Budget. The vehicle I booked was there and ready to go. Easy pickup and drop off. I was extremely happy with the Jeep Cherokee I rented which had a large tank for great driving range, especially up north. Nav system was awesome. Easy to drive. Overall worked beautifully!

Steve Hynes

Staff were very helpful and informative. The staff made me aware of moose in area, options for second person in my party.

Lee Hutchings

Poor service. Been almost a week trying to get a car and every time I call the person doesn't have a clue about previous calls and claim they will call back. Have yet to receive a call back.