CAA Stittsville - Stittsville, Ontario

Bernard C.

Service rapide et efficace pour une photo passeport. Tarif réduit avec la carte CAA.

Alice N.

I’ve been a CAA member for over 15 years. Through road trips, travel planning, and everyday support, I trusted this organization. But my recent experience at one of their travel offices left me stunned, humiliated, and heartbroken—and it’s something I can’t stay silent about.

I went in to inquire about a group safari trip to Southern Africa, hoping to get basic itinerary information to share with the group before we booked with CAA travel agent. I also needed Canadian passport photos for my own passport. The office was busy, so I waited patiently until a young man kindly directed me to the next available agent.

As I began asking—calmly and respectfully—whether they provide itineraries, and even before I explained why it was needed I was cut off. A woman in the back of the office shouted, “It’s illegal! It’s illegal! She probably needs it for a visa!”

She didn’t know me. She hadn’t spoken a single word to me. I didn’t even get a chance to explain the full scope of my request. But in that split second, she made a loud, public assumption about who I was and what I was there for—based solely on how I looked at this point.

I was speechless. I left without saying much because I was too shocked, too hurt. All I could think was: Why was I singled out? Why was I yelled at like that in front of everyone? I came in as a Canadian looking to plan a trip. I’m usually the person who plans our yearly trip but this time around since we are flying internationally all I wanted was to book it through a travel agent for all the perks that comes with it.

This wasn’t just bad customer service. This was racial profiling. To assume that I needed a visa itinerary—and to shout about it before I could even speak—was not only inaccurate, but deeply prejudiced.

I had already cancelled my CAA membership recently because it doesn’t cover the Canadian Arctic, where I now live. But after this experience, I know I could never return. Not to a company where I can be so casually dismissed, judged, and shamed for simply existing in their space.

Racism doesn’t always look like violence. Sometimes it sounds like an accusation screamed across a room—loud enough for everyone to hear, but quiet enough for the person yelling to never be held accountable.

To CAA: I hope you take a hard look at how your staff treat people who walk through your doors. Because no one—absolutely no one—deserves to feel like a criminal just for asking a question.

If you don’t serve coloured people, put a sign and I promise we won’t walk in.

Ananya K.

Following my initial disappointment, I was pleasantly surprised when CAA’s manager reached out personally to address my concerns. They genuinely listened to the feedback, acknowledged the oversight, and offered to have the photographs retaken to meet the specific standards I needed. This gesture of accountability is greatly appreciated and has certainly improved my perception of their service. It’s reassuring to see a business take proactive steps to ensure customer satisfaction, and I commend CAA for this effort.

Marie M.

So impressed with the service we received at the CAA Stittville office! Our agent, Glen, was very knowledgeable and helped us make the best decision on our home and car insurance. We're planning a trip soon and will be using CAA travel agents.

Brad L.

Had a great experience here getting passport photos for my two daughters. AK helped us and he was very friendly, was great with the kids, and went above and beyond. Would highly recommend this location.

Nadine C.

Roadside assistance this morning was great. Kyle was most helpful at loading our truck at home to tow to dealer. Very difficult manoeuvre.

Sandy R.

None of the representatives cared to assist even after waiting for 15 mins- couple of them were chatting about booing that happened at the super-bowl they were watching a week ago.

Nirupan N.

I was pleasantly surprised CAA offered passport photo services. As a CAA member I was eligible to get one set of passport photo for free and if I required another set of passport photos it was $9.95. After confirming this information over the phone, I was able to simply walk in and get a set of passport photos for my daughter. The staff are so friendly, knowledgeable and were great with kids. Thank you for the wonderful experience!