CAA Store - Empress - Winnipeg, Manitoba

Rory B.

I had an extremely frustrating experience at this location a couple of months ago when I went in to change liability insurance on my personal policy for a truck I was renting. The agent at the counter was completely incompetent. She didn’t know where anything was, had to call MPI’s main office multiple times, couldn’t find the key to the desk, couldn't log in to their system, and even struggled to find the stamp. It honestly felt like a comedy of errors.

Fast forward to today: I received a letter stating my policy had lapsed because that same agent had incorrectly made changes to my account without reassessing the insurance on my vehicle. This means I’ve unknowingly been driving without insurance for more than a week, through no fault of my own. This situation could have had serious financial and legal consequences, and now I’m left spending my afternoon dealing with MPI directly, calling around and visiting other locations just to clean up the mess.

An absolute joke of an experience that has wasted my time and put me at risk.

13 7.

I had no idea that CAA did tenant insurance. I spoke/emailed with both Navjot and Raiza about my tenant insurance. My coverage options were better than with my current tenant insurance provider. It was 160$ cheaper too!

I made an appointment to get tenant insurance, pay my car insurance and license. I also purchased CAA roadside assistance as the roadside assistance that came included with my car was expiring in a few weeks.

I had excellent customer service from both ladies and it felt great walking out of there saving 160$.

I strongly advise anyone needing to renew their home insurance to please check CAA to get a quote before renewing with their current provider!

They also have great looking luggage and travel stuff which I'll be coming back to check out for my upcoming trip!

Thanks 😊

melissa C.

hi went to CAA for My Driving license renewal and my vechicle. I met autopac broker Her Name is Nav. She is very sweet and polite. she explained things to me very patiently and Professionally. It was great experience. Great customer Experince. Please forward my msg to her as well.

Laurel J.

Nav was very helpful when I was switching over out of province insurance and registration! She was a pleasure to work with

Trey K.

My grandmother and I recently met with Rickie to book an Alaskan cruise. Unfortunately, the experience fell short of our expectations. While Rickie was pleasant, she seemed unfamiliar with the booking process and struggled to answer our questions effectively.

For example, she had difficulty locating options we had previously discussed and even missed some of our desired inclusions. Additionally, the pricing she presented seemed inaccurate. After an hour of this, we felt uncomfortable entrusting her with such a significant trip.

To provide context, my grandmother booked a cruise eight years ago with a different agent who seamlessly handled everything from the cruise itself to airport transfers and other travel requirements. We were hoping for a similar level of expertise and service.

Ultimately, we left our appointment with Rickie feeling more confused than when we arrived. Rather than continue the process with her, we decided to book the cruise ourselves online. We still have many unanswered questions and will be seeking assistance elsewhere.

While I wouldn't recommend Rickie based on our experience, I encourage others to research and find a travel agent who can provide the knowledge and support needed for a smooth and enjoyable booking process.

Gord S.

Went in today for a passport photo and was served by Tetiana. Was a pleasant experience and I was in and out in 10 minutes with 2 people ahead of me. As a non-member it cost 19.95 plus tax for 2 photos. Very pleasant experience, have already referred my wife and 2 friends who need their renewal photos. Thanks for the great service!!

Laney F.

One of your trucks almost ran us off the road. Licence plate KJV 933 at approximately 109 pm on Sunday Jan 26 2025. His truck was covered in drive safely stickers and CAA logos. This was on Leila going westbound. He then swerved and took off going southbound McGregor so we couldn’t take a photo. Very bad very dangerous.

Sue L.

Absolutely horrible experiences. Used for new home insurance, initial set up went fine but first renewal was off the rails. My broker had left, then the replacement broker told me I needed to do repairs just days before renewal. In working through that, broker did not communicate payment dates or amount and then communication dropped again because that broker left.
BIG red flag that they can't keep staff and have no system for passoffs. They also don't answer the phones, always have to leave a message. Horrible customer service.
Cost me extra money and frustration but my new broker ended up saving me $800 annually on home insurance.