Centre Service Canada - Edson, Alberta

Zach D.

I would like to thank Brianna W for the easiest passport application process I’ve been part of! Fast efficient and had answers for all my riddles! Thanks again!!!! Top notch would recommend

Kenzie S.

Jacki was very snappy and rude to me when I went in to apply for my passport for the first time. I stood up to ask her a question while filling my papers out and she snapped at me with “can you PLEASE wait until I call you up to talk” She was so rude that I was crying when I filled out my application, which changed her tune quick. Suddenly was complimenting my handwriting and being kind, which felt fake and like damage control. Made me feel bad for not knowing how to fill out an application for a passport and needing help/having questions (which is literally her job). Cheryl helped me after I went and got my photos done and was nothing but sweet, kind, and informative. She’s the only reason this isn’t a 1-star review.

Crystal C.

I’ve never honestly had a poor experience at any service Canada office ever and this was my first time using Edson’s office.
We went to get my 16 year old an adult passport and the agent ( Jacki ) helping us was so ignorant the entire visit she had myself and daughter shaking. You don’t dare say anything and if we didn’t speak loud enough she’d snap at us. If we had any questions she tell us to not interrupt her and let her do her job ( which when I asked a question she was just stapling our receipts together ).

I truly hope this was a bad day for her but Jacki if you are reading this I truly hope you get better with other humans and read your own signs you have posted about respecting other human beings and being courteous.

Diana M.

Tonya helped us with renewing our passports. Although we didn't have an appointment (didn't know you could get one)we were taken in right away. Very orofessional, friendly, pointed out where we missed some things and had us both in and out in 20 minutes. Recommend this place for your passport renewal.

Lisa J.

Tonia was very efficient and friendly! I recommend her highly. Good job

Vincenzo I.

I would like to thank Jackie for the absolutely amazing service I received today regarding all the info I needed for my CPP and OAS forms. This was by far the best service I've ever received from any Government agency or any company for that matter. This is the level of service that should be the model for training on how to treat customers. I could easily write a long paragraph on wonderful the service was today and even then, it would be an understatement..
Thank-you

Yashoda N.

I really appreciate the staff Briyana who helped me to fill the passport, very professional, respectful and polite. Hope you keep it up. Thank you again.

Josh Y.

Over the years I've lived in Hinton, I had heard some shade thrown to this location of Service Canada - so I went in prepared for a difficult experience. All of the previous comments I had encountered must have been for a different time, a different staff base perhaps. The experience we had here was exactly what I hope to get from a Federal Government location: friendly, professional, a quick and thorough passport application. I even left with a podcast recommendation, as we had a nice conversation with the representative who happened to enjoy the same sort of pods as us.

I was very happy with the experience, and will be returning here whenever I need Service Canada's offerings in the future.