Cold Shot Parcel and Bus Services (Calgary) - Calgary, Alberta

Chukwuma F. (.

I used them often and can say their customer service is poor. Drivers and customer service representatives are super rude.

Got to the bus station at NE, Calgary 30 mins before my departure time on Feb 17, 2025 (Family Day). Office was closed and it was really cold outside (-20 C). Approached the driver who was sitting in the bus and asked her to allow me to sit in the bus while we with for the departure time since it was cold outside but she wouldn't let me in. She rudely told me to wait outside in the cold until it was departure time.

I was disappointed at this event and called customer service with the hope that they'll speak to the driver so she could allow me in. Instead the customer service representative rudely cut off the call on me as I explained what happened.

I've also had one of their customer service representatives in the past tell me that they had over a thousand customers and if I wasn't pleased with their service, I should go elsewhere.

Overall, I'm terribly disappointed with their customer service.

rizwan A.

This company used to be top notch. I don’t know why they stopped picking and dropping off in Airdrie. The bus from Edmonton goes straight into the downtown Calgary at 5pm in the rush hour and then comes to NE Calgary. It wasted lots of time and then I had to take a cab from their N.E. location to Airdrie.
You guys need to rethink of your routes. It hardly takes 5 mins to go through Airdrie and drop off someone without wasting their time. Regards !

Yekta S.

This bus is freezing cold. I don’t recommend it if you’re travelling in the winter. It’s disappointing, there used to be busses around the same price that provided you with enough leg room, overhead cabins, and atleast washrooms. The stop I got on at was “Calgary 4th st se” as written on their website. But really, the location was 4th st ne. I made it there in a rush and there was not enough information to deduce that on their website nor did anyone pick up when I called them. They should also limit how many people they let on this small bus during COVID. Overall I’m very unsatisfied.

Pamela M.

I've been taking Cold Shot for two years. I came for the price ($38 1-way to Edmonton) and stay for the customer service.

I did have an issue with my walker being damaged during one trip and their attention in rectifying the situation was stellar. Since that time, the drivers have been very helpful in securing my walker so there has been no further damage.

I love that they reward their frequent travelers with a free ride for every five taken.

Recently, I booked two of my rides for Christmas travel, and Harsh was very helpful in taking care of my booking needs. I frequently recommend Cold Shot to my friends because the fare is economical, they provide WiFi and they also have charging capabilities on their buses.

Typically, the busses are short, but they do have larger busses that are more of a coach style as well.

Overall, if you bring your own cookies and drinks it surpasses Red Arrow for price, and locations.

Angela S. P.

Dealt with Cold Shot for U-Haul rental in Calgary. The customer service was awesome. Very good communication and attitude towards all our needs.

George N.

Bus was on time. Not too crowded
Stopped every 1 hour to coffee or rest room.
Chairs are fine
No washroom in the bus. But it’s the most affordable and timely bus service I have used

Tom J.

I took the Cold Shot bus from Edmonton to Calgary. It was a very positive experience for me, and I will always choose this bus service because it is affordable and luxurious. They offer excellent client service. The buses are authentic and very clean. To make your trip as comfortable as possible, I recommend you to choose this bus service.

Ranyodh R.

Unprofessional dangerous driver . Drive on Deerfoot Calgary cutting off line in traffic on 7/11/23 4:58 pm .