Econo Lodge Inn & Suites - High Level, Alberta

Dot

Great hotel! The room was very clean and cozy and the staff were very helpful. Could not have asked to stay at a better place. This hotel did not charge extra for our kids like other hotels are starting to do. It was a very enjoyable stay.

Matthew A.

This will be our third stay here. The first time was great - room was fine, and there was a friendly kitty cat that had a little bed in one of the stairwells. There was a decent bit of noise from people yelling and stomping around outside, but manageable.

The next two times were much worse. The noise never stopped these two visits, and the rooms were rough. The AC wasn't working for one stay, and with 31C temps, it was pretty awful.

This time around the room is even rougher. The AC works, thankfully, but the room has too many noise issues even when other guests are causing noise outside. The bed creaks incessantly with every motion. The mini fridge whines like a child that was never told no, a fine dusting of grit covers the floor, the bathtub and bathroom had stains and grime inside the tub and on the walls. At least a little swan was made out of towels on the bed and in the bathroom.

Had we not pre-paid and pre-booked, and evacuations causing every hotel/motel in the area to be full, we would have chosen another location. We won't be returning.

Edit:
It seems that there was another guest in this specific room before us, and they moved them to a different room and stuck us with the dud. I came to this conclusion because we were visited by an evacuation team to do a headcount mistakenly, and they had check-in room numbers for the evacuees that were on their bus, so one of the evacuees was in our room originally. Pretty annoying that we would be tossed into what is clearly a dud room after having our room booked for more than a week. They made a calculated decision to put us behind other guests in terms of importance.

The Front Office Manager Joanne was very cold and quick with checkout and did not mention the email survey this time around, I suspect she saw this review before we checked out. I hope you decide to come up with some excuses and respond to this review Joanne.

Judy

Positive: My room was ground floor, perfect for an older person with a dog. Negative: There was a leak from toilet

Mike T.

Front desk lady was super nice. Room was clean. Close to stores. Clientele could probably use some filtering

Derek B.

Look at the lake and TT I think I have a cup of coffee and I will be there in about an hour or so I guess it will be there in about an hour or so I can give me an estimate of coffee 😉😉😉 and I will be there around noon or something like that path to the middle of the day after I get off work and I will be there in about an hour to me too I guess I don't have a cup for the cabin but I have y for a few days to be a donation to get the car 🚨🚗 and it is the link for me too and I don't have it to be able and it is a donation to get it to the portal for a few years old and I'm going to have to go to work and see if you can you please donate to me and I will be there in about
t min or something to do with me and I will be there in about an hour and a donation to get the other stuff and then it is just the fire 🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥 a donation to my mom says she is going on the phone and I'm going on the bus 🚌 I can show it will be there around the time to go to work with the kids tomorrow and I can give them from you to the middle of the day after the middle of the day after the 4th of July I will be back 🔙😭 but will do it to you tomorrow morning to get it to you

eva B.

Stay here on February 12, 2024 the room was clean and over heated. I call from desk and told him it’s like a sauna in this room.i said i turned the thermostat down then he said it will cool of in half hour. 1 hour later I called the front desk again and told him the is still to hot in the he said keep door open it will cool off. Front desk sent maintenance to the room to check thermostat and he said works it will half hour to cool off. The room stay very hot all night I also had 4 cold showers.

Barb P.

My husband, grandson and I stayed here last night. The hotel was fully booked due to evacuees from the wild fires. My first impression was ok but I was quickly brought back to reality. The room was dated, the sink was cracked and there was hair in the bathroom. I'd wish I could say that was the worst of it but unfortunately it only got worse. The noise was unbearable. People were yelling, arguing, children were running around, stomping up and down the stairs and in the room above us. This carried on well past 1:00 in the morning. We had to let our dog out in the middle of the night and I felt unsafe to do it alone. When we returned to our room the door would not lock. I paid $180 for the worse night's stay I've ever had at any hotel. We finally packed up and left by 4:30 in the morning. I would NOT recommend staying at this hotel! We shared our concerns with one if the security guards on duty and were belittled and not taken seriously. A complete waste of our hard earned money.

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Positive: Location was perfect. Negative: Ac didnt work. So fixer was there till 10pm working. Took whole unit out of wall but did get it fixed