Elements Casino Brantford - Brantford, Ontario

Lorraine C.

Trop gros trop de monde

nazir S.

Excelkent ambiance.

Deborah

February 22, 2025 ⭐️⭐️
Stopped by to try my luck 🍀. The security team was friendly upon entry, and the washrooms were clean, which I appreciated. However, when we stood at the customer service desk, we were ignored—one representative was on the phone, and the other was too busy on the computer to acknowledge us.

On the positive side, I appreciated the complimentary coffee and Coke. However, I didn’t feel the same uplifting vibe I’m used to at Pickering Casino. Maybe it was just an off day for them.

Krys C.

Love coming here! Always clean, nice staff and security. Very helpful customer service.

John A. G. U.

It's a nice enough casino. I don't normally win at this casino. In the many times that I have been there. I have never seen a big winner! However it is a casino. So remember to bring however much money you are willing to part with. Consider it your day out! This is the cost of your entertainment.

Rick S.

W e went on a family outing yesterday (5 of us) and brantford casino was our last stop before heading home. We were all impressed with the decor, cleanliness and the slot machine variety. Food service was very good and had a wide variety.
The only “down” comment I have was a problem with a slot machine I was playing decided to stop working. I had been waiting at least 20 minutes and no one had come to help. I stayed with the machine while my daughter went to find someone to help. Another 15 min or so and a very nice lady came with my daughter, but couldn’t help with the problem. She called “the” tech who couldn’t come over, but she explained the problem and the message on the screen. He gave her some instructions on how to fix it, which actually took about 15 second to take care of the problem.
The fact we had to go find someone to help was annoying, the 4 star rating is based on that.

Cody K.

First time coming here this weekend very new to Casino’s sat down with a couple buddy’s told the dealer it was are first time he was very friendly and understanding, lost playing blackjack so I decided to try out that slots put in 20$ came out with 100$! Definitely gonna come back here whenever I can!

Rich R.

I don't know what to think. My ears are still ringing from the loud music through the crappy system. There was some DJ there which was completely cheesy. The clientele is older. so why are they blasting music through garbage speakers? Nobody wants you to turn the volume up like that. You damaged my eardrums last night and ruined my experience. I looked at my friend in disbelief and we left earlier than we would have if they just left the music at a normal listening level. This place sent my tinnitus into high gear, which takes days to settle. You are causing hearing damage to your mostly OLDER patrons. I will never return, because you know it will happen again. Overall the casino is a little tired and they need help. It feels like they just don't care and are good with the status quo