Fernie Lodging Co - Fernie, British Columbia

Joe L.

We had a great stay at one of their condos at the base of Fernie Alpine Resort. The unit was very clean, everything worked and check in was a breeze. Very professional and would rent from them again. Thanks Fernie Lodging Co!
(the photo is the view from the living room window)

Leanne T.

Beautiful one bedroom condo (choice to add a 2nd room). Stayed in room 616L of the Juniper building. Everything we needed including washing machine and dryer. We were there for work and in the shoulder season so ultra quiet. Lower level unit so patio leads out to the back patio literally in front of the hot tub.

Judy M.

Absolutely beautiful place, 5 different hot tubs and a pool that was nice and warm.
The views, the staff was absolutely amazing!
It was our mini Honeymoon and they were helpful and so accommodating and did I mention helpful! 😊
I could go on and on, but seriously the rooms were clean , cozy and comfortable.
Book here and you wont regret it, I know we didnt.

KL

Stayed at cabin #506 of the Snow Creek Cabins for 4 nights during February break 2023. Although the location is excellent, the cabin itself is very tired, in poor repair and very poorly cleaned. Most utensils, pots, pans and kitchen items are very old and in need of replacement. BBQ was disgusting. The furniture was torn and repaired with packing tape. The gas fireplace had a tiny flame that only worked about 30% of the time. The control panel on the hot tub was so worn out that it did not work and so you were unable to adjust temperature, turn on the jets or read the writing. The water was also dirty and looked like it had not been changed in some time. After numerous phone calls to complain - the hot tub issue was finally fixed on the last night of our stay but by then we did not use it by that point. To see the state of this cabin for $1400 / night is completely unacceptable . We would not rent this cabin again.
To the credit of the FLC - they did refund us $300 of a cleaning fee and they did let us check in early on the first day of our stay. I am not sure how the arrangement works or if they have any control over the state of the properties that they manage but do not own.

Shelley W.

Email sent to Fernie Lodge and received NO reply to date. I also called them the day we arrived to let them know about the condition of our condo and they suggested I send an email to guest services.

Hello,

I’m sending this email as we want you to be notified about the condition of this unit 631-A Juniper, upon our arrival on Monday.

Because of the Covid19 pandemic and the fact that my husband is a kidney transplant recipient, we have to take extra precaution when it comes to the cleanliness of a vacation rental. When we arrived in this unit, I started to wipe down all light switches, doorknobs, common surfaces, water taps, appliances, etc with Lysol wipes. As I was doing this, we noticed several issues with a lack of cleaning. I have attached pictures for you to review.
• the silverware had stains
• there was a plate with stains
• the stovetop was smeared with something greasy - I wiped an area to show you in the picture
• there was something spilled all over the wall behind the nightstand - I was plugging in my phone charger when I noticed this
• the drawer where the toaster was in had crumbs - I cleaned the toaster
• bulb was burnt out in the bathroom

I basically wiped down all surfaces that we would potentially touch. I even took out most of the dishes and all the silverware and put them in the dishwasher to ensure they were clean.

No one should have to do this when they are on vacation, especially when you’re paying over $1,000 for a 4 night stay. We are questioning what really was cleaned in this unit before we got here?

We would appreciate a reply to this email.

S U.

stayed in a three bedroom two bathroom unit. Very well appointed and clean. Kitchen was well stocked. Best part was walkable access to the ski hill. Would highly recommend.

Alanna L.

We were pleased to find an accommodation option that was dog-friendly. The e-mails and communication from staff were clear and helpful. The location of the lodge was beautiful. We were concerned that our unit might be very hot, but it cooled down quite well and staff kindly supplied an extra fan. Our unit was not well cleaned when we arrived- some dirt and debris and garbage noted on floors and counters. The layout and the kitchen were as described. The unit was dated and the hide-a-bed mattress needs to be replaced. The shower curtain was also in need of replacement. Compared to newer and cleaner accommodations in the area, pricing seemed high. It was fairly quiet throughout our stay, underground parking was nice, and we enjoyed the pool. It would be helpful to have clearer pictures of the unit when advertising, as well as a description of which kitchen supplies are available (e.g. visitors need to bring their own paper towel or tinfoil).

Peter C.

Amazing stay at Juniper Lodge, was such a nice 1bedroom suite and the staff for Fernie Lodging Co was great to deal with. Five ⭐️⭐️⭐️⭐️⭐️