Front Street Salon - Strathroy, Ontario

Brandon R.

I reached out to Becky by email back in November, 2021 to book an appointment in February. My initial appointment was booked for February 10th. I also provided her with my cell phone number in case she needed to get a hold of me quickly down the road. Unfortunately Becky got sick the day of my appointment and had to cancel it (understandably). I told her it wasn't a problem to rebooked and I hoped she would feel better soon. I also let her know that I'd be traveling between March 17-29th and hoped to be able to get an appointment ahead of my trip. On February 16th, we reconnected over email and she offered March 3rd at 4:30 PM as a new appointment time. I confirmed that the date and time would work and scheduled it in my calendar. I made arrangements with work to leave early that day and made the nearly 1 hour drive from St. Thomas to Strathroy. I arrived to the appointment 5 minutes early and waited for Becky to finish up with the prior client. 15 minutes later she asked me if I had an appointment and I told her who I was and confirmed the appointment time. She seemed completely confused as to why I was there and said that she "meant to email me". Thinking the misunderstanding was mine, I double checked my email to make sure I hadn't misread but the email did say March 3rd, 4:30. When I told her that I had driven nearly an hour to get there, she said that she'd been busy since being sick and it must have slipped her mind to email me and cancel my appointment. She offered to rebook me on another day and I asked when she'd be able to get me in. She said she'd have to check her schedule later and then let me know through email. I asked that she please reschedule me and again mentioned my trip. I had been looking forward to this appointment since November and I was so disappointed in the way it was handled. I waited a week to see if I would hear anything back from her but she still hasn't reached out. I can only assume that she double booked the appointment slot and wanted to keep the other person's appointment instead. Really disheartening experience for a first time client. Especially since I had to make special arrangements and drive a fair distance to get there. I truly hope people have a better experience than I did but I can't say I'd recommend this Salon for first time clients in the future. You definitely won't be prioritized.

Alexandrea H.

This 1 star is for admin not anyone's ability to cut hair.

I can't comment on their hair cutting abilities because they never got back to me. I called, left a voice-mail, texted, email and messaged on Instagram, also another hairdresser reached out to them for me and no one ever got back to me about a hair cut.

I understand being busy but a call or message to say we are unable to take on new clients at this time goes a long way. Unfortunately I would never recommend them because of this.

Olivia I. V.

I’ve had my hair done by both Becky and Sarah for my colour/ cuts and for weddings on multiple occasions and cannot say enough good things- would highly recommend either of these woman for all of your hair care needs!

Sylvia N. R.

Becky is great! Love my hair!!

Celeste M.

Alison B.