Gray Line Sightseeing Victoria - Victoria, British Columbia

Louise Borg

I live in Kelowna and was accompanying my husband on a business trip in Victoria so I decided to do this tour while he was working. It was a beautiful sunny June day. The weather was great. I love that they offered blankets to help keep you warm as it gets windy by the water. And I like the fact that there are seat belts and half of the top is covered for wind and rain. The volume of the speaker was really good too.
the staff were friendly right from the girl who I bought the ticket from in the visitor center named Adriana. She was very thorough in explaining where the good stops would be and circled it on the map for me, which I find very easy to navigate. Aaron was really funny and I like all the little extra tidbits of information that he offered. The other driver Michelle was also super super nice and sweet. The tour ended up being about 2 hours and I did it twice after I saw where I wanted to get off and they were punctual and on time as per the schedule. Great job guys and I will recommend it to friends coming to visit. ?

EV NA

We were about to give a miss to this tour as we came from the free to visit nearby Legislative building when I decided to ask the young girls with a kiosk on the street if they have deals for the day only. Fortunately they did and the great price (a bit over half of what they normally ask) was a great incentive to join the bus about to depart:
- the tour was simply great as we ended up to the Beach drive, on the eastern side of the town, which we could have easily missed if we were to travel using our own car, bearing in mind the narrated tour had lots of information about this amazing place: if I was not to love Europe above everything, probably this would be the second place on my list due to my love for wildlife
- we also passed near Beacon Hill park, a stunning location, and not as busy as Regent's park or Hyde Park in London, UK, with amazingly friendly deer besides geese, ducks etc and gorgeous settings. More deer in the nearby cemetery and a deer with it's 2 young one stopping the bus as they crossed a road in this area, going to a house near the water!!! Loved that, besides the amazingly beautiful houses near this park
- passing through China town and other locations, where the narrator detailed of some great restaurants to visit, we also passed through some great residential streets where people looked happy and friendly
- no wonder very few left the tour and most returned to their cruises or downtown to explore more.

Mary M Turner

Wish I could give it zero stars. Tour guide was harsh and targeted my children upon arrival about being silent during his commentary. I would understand if they had been a problem but they hadn't even said a word, only selected their seat! Our children are older and never a problem. Truthfully, you can hardly hear a word the guide says anyway. Maybe that's for the best. If you "hop off" you will not find another bus anytime soon to get back on. If you have rain, forget it, you will get rained on because they don't take into account they operate in a wet climate. After getting back on and sitting in the cold rain for 30 minutes with our kids we decided to just get off and scrap the rest of the tour. We've done Grayline in other cities and enjoyed it immensely. You will not have that experience in Victoria. Avoid.

Nicholas French

We purchased tickets to Butchart Gardens through Black Ball as part of our ferry fare. Grey Lines was very disorganized and didn’t know what tickets everyone needed and we were told different things by different people. The bus was to leave at 11:30 to get us to the gardens around noon with the only return bus at 2:30. It leaves 20 minutes late cutting our time short and the driver states that he’s even confused. Better to either drive yourself or try a taxi.

R Jonathan T Wilson

The gardens were fine and worth a visit if you like that sort of thing, HOWEVER Grayline as a company were very poor. They cancelled our bus on the day, with no effort to contact us. Along with many others, we were left at the stand in Victoria where two youngsters were left to cope with us -no sign of any Grayline leadership or management to help with the situation. Buck up Grayline, why have you no SOP or protocol to cope with this
Eventually the youngsters were given permission to organise taxis for us, but we had to organise return taxis ourselves, and pay. We were supposedly given a partial refund of 87 Canadian dollars but have not seen it. A frustrating day.
PS Two hours is more than enough to see the gardens.

Ashley Gamel

Booked the “sightseeing with Butchart Gardens” turns out to be a shuttle to Butchart Gardens, not a tour at all. The website offered NO direction to check in and was generally not helpful -the hotel staff were helpful in directing us to find the location (address on website takes you to the back of the hotel- very confusing). Start at 9:30, back by 1:30, only ever going to Butchart Gardens and through ChinaTown.
Save your money, drive yourself to the gardens.

Carlos Manuel Perez Castrejon

Me parece que el costo es un poco alto para lo que dura el tour, pero victoria tampoco es una ciudad muy grande, recorre lugares históricos y el chofer fue atento y explicaba muy bien cada lugar que visitábamos, están ubicados frente al parlamento y reciben tarjeta de crédito

Sarah H Morris

The 3 star is not indicative of our driver Aaron. He was personable, and added a few little tips here and there. In addition, he adjusted the sound so we could hear better on the top level.

I felt that overall the narration was not particularly enlightening. With the exception of a few snippets of information it was all surface level, repetitive, and not particularly informative. I know a little bit more than I did when embarking, but not enough to impress anyone. Having ridden several variations of hop on bus tours this one felt subpar. I would much rather have seen a smaller footprint on a pedicab tour and had more information.