handyDART - Kelowna, British Columbia

Constance-Marie G.

Been using this service for years now and it’s only gotten worse, how can this be our only option? And how after so many horrible reviews can a company not be shut down and something even marginally better be put in place ? These buses can be up to an hour late if they show up , we are supporting our most vulnerable individuals and still have to go to work . Thank god I now have a supportive boss who understands as they know all about Handydart , who’s name by the way is not even close to their quality ( or lack of ) service .
absolute worst service . not only are the people who answer the phone incredibly rude ,( when the phone is answered) they support individuals with disabilities and can’t ever be anywhere when they are supposed to be .. drivers that blast their music with no concern for the folks being over stimulated. Is this really the best you can do?

Sue M.

Seriously worst customer service ever! I would give a no star review but you can't. One lady is so rude I have asked to speak to someone else. My client uses them on a monthly basis (for the past 3 years) and its been the same issues. They even changed the booking email address and did not let their customers know. Its hard to believe this is the best they can do. Our disabled and elderly citizens need a more efficient and professional service.

Cindy C.

I’ve called 8 times since 10am this morning, no one has answered the phone. Keep receiving the same message that all staff are currently busy, your call will be answered as soon as possible. Then it asks you to leave a voicemail?
I use this service once or twice a year to get to my doctors appointments on time.
This is unacceptable for your customers. We only use your services because of disability!
Even if you ran Any business this isn’t the way you run things. I doesn’t take a genius to figure that out.
Unfortunately you’re the monopoly of where disabled people can access rides to do Basic human necessities like shopping or the doctors appointments.
Reading a few reviews and hearing others complaints of waiting hours for a ride that doesn’t show up
Come on Seriously you know you need to step it up.
You’re hurting the community you’re supposed to be helping.

I wanted to give only a half a star but I had to give a full star but they barely deserve a half

ERIK B.

I just love this company they all are friendly and courteous they are so professional and they take pride in the hard work to get where I need to go weekly so nice of all the staff to call when no busses are available send a cab to either my home address or the place I'm going home from thanks so much. KEEP UP THE GREAT SERVICE

Tifany

One of your customers waited for 3 hours for her ride. They promised her a taxi since it was taking too long. I am so sad to say that the taxi never arrived. Do better, this are our seniors and they deserve a reliable service.

samantha T.

One of the most unorganized inconvenient systems .wow. They make it so hard to get a pass for a qualified individual. And when asking information about it the process they give no details like they expect you to know them then respond rudely. As well as they want EXACT change if purchasing tickets from a driver and as someone who works with adults with disabilities this can be very challenging for them. Fix your system kelowna. What a joke! Take care of our elderly & disabled people. Do better. Get nicer telephone operators who actually know how to give information and good service.

Bus drivers are great. Have no issue with them! Just the male telephone operators and the horrible inconvenience it is for disabled people to get tickets & passes!

Laurie A.

The system is laugheable. It needs a serious injection of cash and a hiring blitz to have more people answering the phones. The people who use the system, are older and have mobility issues. They need the best care! Not a poorly thought out system on a skeleton budget run by too few people.

Sally S.

Not very user friendly for the type of riders they claim to be able to take care of.
Most riders wont complain about an issue because getting kicked off would make life harder but why so many tight standards being held against this kind of rider... ie...seniors and disabled?
Call takers not always friendly. Better since call recording was added to their phone lines but still not by much considering their riders are in the class of disability and seniors.
BTW... the drivers are awesome!
If I could rate the drivers alone they'd get a five!