Harbour House Hotel - Salt Spring Island, British Columbia

Rebecca H.

I can't say enough about our stay at Harbour House. From the moment we walked in until our departure, we felt welcomed and taken care of. Our room was large and comfortable, and the Scandinavian vibes were on point. The biggest surprise (after the thoughtful welcome bags at check-in) was the huge balcony with sectional and loungers... the perfect place to relax and take in the harbour view across the street. Pro tip: sit in the bright cafe area off the lobby and order breakfast from the restaurant. (The French toast was excellent.)

melissasN7218RV

We chose this hotel because of the high ratings on cleanliness. That’s of the utmost importance to us. Upon arrival, there were black hairs in the shower so it obviously wasn’t cleaned properly. They did come in and clean it right away. The next day, we came back to the room and the towels were changed but the bathroom floor was dirty (there was mud on the rolled up bath towel that we noticed when we unrolled it to shower and it was still on the floor) AND the bed wasn’t made. I also left a gross stained pillow on the foot of the bed to be replaced. I had to speak to front desk and again they did come and rectify the situation. For the cost, the room should be immaculate and we were grossed out. Also, no q-tips, cotton pads or slippers. Having these simple items would have elevated the experience and were expected at this price point. The bathroom is tiny. Not like pictured (they used a wide angle lens and there is no room at all in the bathroom). The balcony was cute. Nice view. No noise disturbances but we would not stay at this property again. The bed was very soft and we did not find it to be comfortable at all.

NancyL198

Nice place, very friendly and accommodating staff. I booked a harbour view room and ended up with a view of the back parking lot, and because I didn't remember until check out the next day there was no credit available which was disappointing. My fault for not remembering sooner, but with no harbour view it then felt a bit over priced, but it was clean and modern, lovely welcome at check in and staff that gave us a ride to town to catch our flight which was greatly appreciated. We enjoyed the breakfast at the on-site restaurant and had a good dinner at the pub across the street. I'd stay here again, but pay more attention to the room I booked.

K M.

Our confirmation said our room was overlooking Crofton Farm but it was unfortunately overlooking a parking lot with some sort of garage, where there was a truck parked and a man working and grinding noisily for 2 days. Also a garbage area where staff took what appeared to be the used oil. It was surrounded by talk trees, no farm that we could see.

Our room was on the second floor, with no elevator, only stairs which we had to lug our stuff up and down, including our full coolers. The room itself was nice, could have been cleaner. I wiped a dirty baseboard in tge washroom clean in 20 seconds. They had not been cleaned in a while!

Upon checking out, the front desk clerk mentioned that there was a $41.80 or $48.10 room/food charge, which I questioned, but it was made out to sound like it was just part of the regular charges. It turned out someone had given our room number for their restaurant bill. The name they had signed belonged to nobody in our family. We had been there that evening but had paid by credit card. I had to email and call a few times to get it removed from our credit card bill. Our daughter ordered only a piece of salmon, no sides, strictly salmon. My husband told me later that we had been charged for a whole meal.

On a positive note, our server mistakenly took my half order of food that I had intended to take to go - my fault for not saying something as we were talking. He and the kitchen very kindly arranged for another full order for me to take to go, which we appreciated.

All in all, yes, we would stay again. We would book early to get a room in the front, check for cleanliness, and be sure to check all charges. And we'd pack smaller, lighter coolers!

All of the staff we encountered were very friendly and helpful! The walk to town centre was doable. We had a great time in Ganges. Everything felt very safe at the hotel and surrounding areas.

We paid just over $1100 for 3 nights with a deal on the third night.

Jack O.

This hotel does not adhere to their own cancellation policy and instead is fighting to keep our money.

'Cancellations made 72 hours prior to arrival no charge' Was listed as the cancellation policy. Our check-in date was supposed to be 8/2/2026 at 4:00pm. We called the office on 7/30/25 and asked for a cancellation, they said that is fine and to send an email for a cancellation request. We sent an email at 3:00pm on 7/30/25. If you do the math with me.... 24 hours would be 4pm on 8/1, 48 hours would be 4pm on 7/31 and 72 hours would be 4pm on 7/30.

I would not bother making holiday plans with this group, if this is how they operate with simple cancellation correspondence, i can't imagine what actually staying with them would be like.

wcresponder

Stayed at the Harbour House recently, staff were friendly.
On arrival I received a nice gift bag
The bed frame in the room I stayed in is a calve bruiser.
I was in a two twin room and every time I got out of bed you would hit your calves on the bed frame. The room gave me a 70's dorm style vibe. I would strongly suggest taking a router with a bullnose bit to these frames or switching them out for a regular box spring.
The snack shop in the lobby is expensive, $4.50 for a bland small muffin, the chocolate was seriously lacking flavor and the blueberry wasn't blueberry. The person put a bran muffing in the container. You could by sight definitely tell the difference between the two types.
There was complimentary fruit and flavored water in the lobby.
I didn't get a chance to check out the gym.
No elevator to the upper floor but you can arrange for assistance with bags with the staff if needed.
Lots of parking.

Len S.

We had a lovely experience. Very clean, well run and a pleasant place to stay. Excellent location in Ganges with a quick walk downtown where food and sights await.

P B.

Great stay and staff was very friendly and helpful. Wedding group with the suites booked! Awesome location as it is just a short walk to Ganges. Pub across the street had great entertainment and hotel restaurant was good for breakfast! Thank you! Must stay!