Holiday Inn Express & Suites Edmonton SW – Windermere, an IHG Hotel - Edmonton, Alberta

Denis C.

Hôtel assez loin du centre ville (mais assez près du méga centre d’achat le plus grand en Amérique du Nord). Propreté impeccable, déjeuner succulent et varié, insonorisation plus que respectable, stationnement intérieur et très bon accueil. Hôtel neuf à proximité d’un quartier en développement qui propose plusieurs services. Très bon rapport qualité/prix.

Mich33

From the moment we entered, the staff wanted to help us. They take great care in cleanliness and service. They went out of their way to meet the needs of our large group. We used the pool and hot tub and loved it. The gym was clean and had a variety of machines and free weights. The lobby and kitchen was big enough to host a bunch of teams and families, and the furniture was comfortable. Our room was spacious and clean. We had an exceptional experience!

csp421

Cons:

-there was a dried booger on the wall next to the toilet from a previous guest

-there were little hairs in the bedding and in the shower from a previous guest

-there were orange spots on the carpet from a previous guest

-towels were not replaced, beds were not made, and garbage was not emptied over a two-night stay with four people

Pros:

-No animals allowed! Thank you so much for continuing to uphold this policy

-breakfast was decent

-front counter staff extremely helpful

-we were given early check in

-pool was running and had plenty of towels

Overall impression:

Cleaning standards must be reviewed. Front counter staff provide excellent customer service.

MS109

I stayed for 5 nights during a recent business trip. Very nice facility, and staff were most helpful. Breakfast was good.

Location is a plus with nice newer restaurants within a short driving distance. Stores / groceries as well. So I'd certainly stay again.

thanks

Iuliia K.

The hotel itself is nice and clean; however, the food service is far below expectations. I was informed that breakfast would include a buffet, with à la carte options available. However, the restaurant management explained that due to low occupancy at the hotel, the buffet was not offered. Instead, I was served a sad plate of fried potatoes, eggs, and a tasteless sausage.

No fruits, no cheese, no bread or butter—just the basics I typically enjoy for breakfast and fully expected when I chose this hotel based on the buffet option.

When I asked about a price adjustment, they shrugged it off, saying that since my payment was prepaid through Booking.com, the only thing they could offer was a $15 pantry voucher. A pantry voucher? Seriously?

It’s okay, guys—keep running your business like this. Take my $15 voucher and stock up on chips or something. You’ll need it to keep the operation afloat obviously! Definitely not coming back.

ShJu

My 5 night stay was enjoyable. The hotel was clean and met my needs with nice sized bright rooms, great workspaces in the room and lobby, a good fitness room and breakfast every day. As far as included breakfasts go it is as hot with good variety and service hours and changed every day a bit.
There was always plenty of staff around to help and they were always cleaning and restocking. I appreciated the daily housekeeping to refresh my room.

Cindy R.

Great hotel ! Staff were so nice and accommodating. Rooms were spacious and clean with comfortable beds. Enjoyed the hot breakfast. Underground heated parking was great ! Highly recommend this hotel.

Louis

My stay was an excellent one.

My room was of very spacious, comfortable and clean with two queen size beds.
The cleaning staff was polite, and knew how to do their jobs very well.
I appreciated the fact that guest could do their laundry on site for only two dollars ($2).
I also, appreciated the many choices for breakfast.