Innisfil YMCA - Innisfil, Ontario

Cacha V.

It is a beautiful facility as it is only a few years old but the fields are not well maintained at all as well as they are bumpy and hard. By far one of the worst fields I’ve ever played on, every step I take while playing I’m afraid of breaking my ankle. Please do better.

dave C.

This place is absolutely disgraceful, no hot water, no showers etc etc etc. The parklot needs repaving and our tax dollars are paying for this Who's pocket is our money going into? There should be an investigation!

Jay K.

Not so much a bad experience at all…. It’s just… yall Don’t like to pick up the phone for a simple question? I’ve been calling for the last 30 minutes no answer…. I just wanna know if having a YMCA membership is compatible to any YMCA in Ontario TBH

Northernman

Arena and property are always well maintained and staff are fantastic. The YMCA part is way over priced. Cheaper to drive to Barrie and pay the non resident fee there. Keep the prices lower for residents please

Jeff S.

Excellent facility. 2 rinks. A gym. Indoor running track. Rentable rooms for meetings or parties. A pool. Also outside there is a Soccer field and baseball diamond. Very courteous staff as well!😊

Xiaolan L.

In July, my daughter didn't want to go to the YMCA anymore. I said we would cancel the membership after the summer vacation. I was sure that I went to the counter to cancel my daughter's membership. She gave me a piece of paper to sign and took my daughter's membership card. She also wrote something on the computer and told me that the membership had been canceled. But yesterday I checked my visa and found that they were still charging my daughter's membership fee after several months. Today I went to the YMCA counter to ask, I had asked to cancel the membership several months ago, why did you still charge the membership fee, and then she told me that I didn't cancel it. How could I not know whether I canceled it or not? She told me that I couldn't do anything and asked me if I wanted to cancel the membership. I was so angry. It was my fault that I didn't look at my bill carefully, but I did go to the counter to cancel my daughter's membership card before the summer vacation. She asked me to sign a piece of paper and took my daughter's membership card. Now they have taken my membership fees for several months and said that I didn't cancel it at that time, and said that she couldn't do anything. I had to cancel it again with tears and sign the paper again, but I was really angry. How could my money be gone?

Ryan P.

***based on the fitness area only***

it is a small gym, but the only gym in town. the variety of machines and equipment is great, and the YMCA employees do an amazing job of keeping the fitness area itself clean. It is worth mentioning that this is NOT a commercial gym. If you are expecting to see beautiful modern change rooms and cutting edge machines, this is not the place for you. There are some issues but unfortunately I think some of it is outside of staff control.

- extremely poor gym etiquette from other members. majority of the fitness room users either fall into the category of seniors or broccoli teens. seniors often do not understand the concept of working in sets or sharing equipment, and will idle on machines for long periods. teenagers usually crowd machines 5+ deep and make working in impossible plus cause general chaos inside of a very small space.

- some fitness area users have extremely poor hygiene

- desperately needs another stairmaster. eliminate some of the bikes that no one ever uses and add in another stairmaster.

- mens change room conditions are very poor. sauna is unusable and there is an ant infestation

- front desk is nice and very helpful. makes me question some of the reviews in here critical of them.

despite the above challenges, for the price it costs and how accessible it is, it will get the job done. if youre ok to walk into the building, workout, and immediately leave, you will be ok. dont expect to do anything past that.

Shauna F.

I had a very poor experience with the staff. I booked swim lessons and wanted to change the time. The lady at the front desk said go ahead to the new time and I will change it in the system. I was going to the new time slot for 3 weeks until someone said you’re not booked for this time. I checked again with front desk and found it was never changed in the system .

They told me a supervisor would call me back ,which she did call but she called to only hear my story and said she would call me back . No call back

I found out the supervisor had a big meeting with all the staff and fixed all the issues on her end but left me in the dark with my problem.

I got the same reaction from all the staff I spoke to ,even the supervisor!
as if I did something wrong ,not one person apologized until I was at the front desk in tears trying to find a solution.