Metro Travel - Vancouver, British Columbia

Anna K.

I am using Zelma’s services over 20 years.
She never disappoints me. Always listen and even sometimes we decide not to go she’s patiently finds others deals other times. Highly recommend her services.
Yes, you always can book online but why not support hard working small businesses?

Tibor M.

Bought many tickets to Europe with this agency and always had the best experience with them. I had my very first issue this year because of the travel restrictions caused by the pandemic and I received a full refund contrary to everyone else I talked to who bought their tickets somewhere else and only got a voucher. That's the difference if you buy with a reputable agency like this one. Thank you Zelma!

Nash D.

Not the best time for travel, but when needed on a short notice and for demanding business, Victor/Vucidar went an extra mile. Got the things done in one hour, organized the whole trip and saved us good money. I will use the Metro Travel for all my current business and, once we return to normal, also private trips... BTW, great looking new office and awesome in-person hospitality... 😀

Prashita C.

I just called and the lady on the phone her name is Zelma I believe and she was extremely rude, short, aggressive and childish. I was so kind to ask for an inquiry and she said”we don’t do that bye” and hung up on me. I called back and she says oh sorry, bye bye. I asked for a managers name due to her rude behaviour several times and she said” I am the only person so yea.” And she hung up. Absolutely unprofessional and hornbill experience!

Csilla H.

Metro travel provides you the BEST SERVICE even in the most stressful period, cancelled..lost flight..etc..Zelma has the most reassuring and prompt way to calm and ease you as a client and has a very kind , calming manner to put you at ease also to fix Everything...nothing but the best!!!

Aleksandra G.

THE BEST TRAVEL AGENCY IN VANCOUVER. VUCIDAR IS ALWAYS READY TO HELP. I TRAVEL WITH THIS AGENCY 15 YEARS. NO ONE MISTAKE FROM THEIR SIDE.

Sil K.

I was recommended to book my flights with Vucidar through a trusted friend. I got excited as I thought this would mean I don't have to worry about my flights individually and then keeping track of each one until June - heck yes, convenience!
Jan. 25th I confirmed my flights with this agent, and called with my payment information, excited he found exactly what I was looking for. Providing my credit card information I assumed he would charge it the same day. The next morning I checked my visa statement for pending payments. To my surprise, there was nothing. I let the weekend go by and I emailed him Jan 30th asking for a receipt of my purchase to kind of nudge him in case he got distracted and forgot. He responded almost immediately saying "Yes sending e ticket and  receipt  tomorrow."
Perfect, right? A couple of days pass and I hear nothing. At this point I start getting nervous as flights are getting more expensive by the day and filling up! Jan 3rd I had enough waiting so I contacted Vucidar via phone this time. I called and asked when I should be expecting the charge on my credit card. He said "early next week, it's almost done." Thinking hmmm this sounds familiar, I gave him the benefit of the doubt for the last time. Jan 7th, I get an email with a new itinerary. Confused I email him back asking why one of the flights have been changed when I had already agreed on the original itinerary. He replied with "Yes but until you call with credit card reservation is canceled . For the same prices this is I have know .
Tomorrow is the  last date for sale I villa tray to get this flight."
At this point I am fuming as I had been strung along for 2 weeks. I replied explaining my confusion and requesting his supervisor contact me. Two days later, haven't heard anything yet.

Thoroughly disappointed with the lack of professionalism and service I recieved. I shouldn't have to chase after someone I'm paying. I could've booked my flight myself and save 200$ three weeks ago when the prices were much lower had I known. At this point even if I get a call from the supervisor I'm still not going to book through them out of principal. Why would I give them my money after being treated so poorly?

Would not recommend if you actually want to get to where you're going. If I could give it no stars I would.

John S. A.

Dealt for the first time with Zelma.Got outstanding service,with patience,understanding and super priceCould not imagine better!Five stars plus!Thank you Zelma!