Paddlewheeler Riverboat Tours - New Westminster, British Columbia

Randi

At this point, 0 stars - would be happy to update if anything changes.

TL:DR cruise cancelled, no notice, no refund, no response, months later they still have our money. Possible scam?

My partner and i booked a cruise for December, which was cancelled. We were informed less than 48 hrs in advance via voicemail and that there would be some kind of credit (if the cruise was cancelled by the company, the RIGHT thing to do would be processing refunds!). This was the last Friday before Christmas, thus the office was then closed for the holidays. And then they were closed for the season. To this day, several months later, we have yet to be able to reach anyone - the website claims bookings for. 2025 are coming, while still holding our money hostage and now I’ve seen a ‘company for sale’ sign on the booth at the quay.

Julie M.

I am totally disgusted by this company.Four of us (seniors) booked the Pitt Meadows trip in September 2025 and the morning of, it was cancelled. I managed to speak to someone the following day and was told we could use the credit to go on a trip in 2026. So in good faith we waited, watching for the website to open in the spring. Like everyone else on here, the voicemail was full some days, emptied on others, no replies to calls or emails. I contacted city hall in May and was told they did not have a business licence approved for 2026. I was told the owners lived in Fort Langley. I contacted the New West newspaper and gave them the story, they did not follow up. If we could get enough people together we could go to the small claims court. Is the paddleboat even there anymore? What an atrocious story, they were still taking bookings until the end of the year knowing they were stealing.

wendy L.

I read good reviews on this so I booked a sunset dinner cruise for 2.
We were the last ppl to arrive and where we were seated, ended up being the best seats in the house, in my opinion.
I was doubtful the night before because there was rain in the forecast but there was no rain. In fact it was the perfect evening because it wasn't too hot.
We departed at 6pm. They starting taking drink orders right away and then began serving the baskets of bread at 630pm followed by the main meal. The meal choices were; chicken or beef or salmon or vegetarian, with roasted potatoes and seasonal vegetables. I had the chicken which was satisfactory. My husband had the beef which was a little tough.
We were free to wonder about the boat, upper and lower deck.
We really enjoyed the view as we went up the fraser river towards Barnston Island. I guess it depends on weather, tides and water conditions, as to how far up the river you go. We circled Douglas Island and were on our way back by 730pm. Dessert was served at 8pm, which was chocolate cake.
Overall, the food was okay. They view/cruise was beautiful. The only server was great, Shafeen. He was very pleasant and we had a great conversation and found out that we've met him in the past, over 15 yrs ago.
The cost of the cruise included a 3 course meal (drinks had to be ordered and paid for after the cruise) and the gratuity.
We will definitely do this again, on a different route/tour.

Sue B.

My husband and I got married on the Paddlewheeler boat in August 2022. It was the best wedding I've ever been to!! The food was excellent, the staff were attentive, and the wedding coordinator worked hard to make sure everything was perfect. We greatly appreciate the work that the crew put in to make our day a success!!

Alex

DO NOT BOOK WITH THESE SCAMMERS! We booked a tour which was cancelled with less than 24hrs notice. They haven’t reached out to rebook, won’t answer emails and their phone automatically sends you to a mailbox full message. Stay away!

Mary J. R.

Went on a dinner cruise today and it was so much fun. The staff was very kind and accomodating. I love that there's so much details and history in some parts of the boat. It was kinda cloudy today but the sunset was beautiful nonetheless.

Fiona A.

It's alot of fun. We went on the October fest cruise up the Fraser River. The captain greets you on and off the boat which is nice. The service is good and friendly. The bathrooms are very small so if you are claustrophobic this might be an issue for you. The drinks cost $7 and up. Only one pitcher of beer is available and sold out in the first 15 mins. The tour itself lasts from 7 to 10 pm. We just had dessert, pumpkin pie with whipped cream and New York cheesecake with caramel sauce and whipped cream, it was tasty but you can tell it was store brought. The DJ, Dave was fun. The music starts in the 60's and works it way up to present music. Overall it was a fun few hours on the river.

T. P.

The tour guides/ crew were awesome! Great experience traveling on the pitt lake. Lunch was well done by the chef its a good time all around! Dress warm as it does get very windy!