Polo Travel Ltd. - Vaughan, Ontario

Rita Ireland

Rita at Polo Travel did a fantastic job of organizing our trip to Italy. Professional, courteous and knowledgeable service from the very beginning. When I reached out to her with a concern of a train strike in our last few days in Italy, she answered right away and supplied phone numbers and information to keep me updated. She went above and beyond what I expected from a travel agent - thank you to Rita and Polo Travel for making my vacation a memorable one!!

Steph McManus

Swing and a miss. Polo Travel was recommend to us by a friend to book a vacation to Cancun. The first person i contacted (I want to say.. Angie?) Took about a week to respond. We ended up calling to try and speak with her. That didn't work and we got passed off to Oliver. There was no communication between them that Oliver had taken over. Oliver is a lovely man, and I have zero issues with his personality. The issue again was communication and timeliness. Errors (minor) in the booking regarding birth dates and i also found that Oliver had a typo in his e-mail address on the SunWing booking - this could have prevented me from receiving updates about the flight. It's fine, I caught it and corrected it. There was a time crunch on this trip as it was only booked 5 weeks in advance and I believe Polo Travel was not prepared for that kind of urgency - that part I can put on me. The only reason my partner insisted on using a travel agency was to obtain private transport between the airport and hotel and back. This... Really did not pan out. It was not addressed until about 3 days before our flight... Nah. No. I booked that separately on my own because of my lack of faith in this company.

The hotel booking itself and flights ( via SunWing a la Oliver) were fine. We ended up with a suite with 2 twin beds instead of a king - which my partner was upset by - but i honestly don't think Oliver had much control over that.

Bottom line: poor communication, poor response times. Would not use again.

lourdes lopez

Highly recommend Sandra for all your travel needs, she is bilingual english/Spanish and utilizes all the necessary tools to find you the best option specifically to Mendoza, Argentina that can be overwhelming to book on your own for the different connecting flights. She has a great sense of humour and most importantly a person who keeps her promise to keep the search while on vacation. It is clearly she loves her job and goes above and beyond for what is expected from a travel agent. ? Gracias Sandra .. Andrea

Natasha ZAPPULLA

Polo Travel Ltd has always been there for my travel needs. I recently flew West Jet to Nashville and the flight returning home was canceled last minute at the airport. Rosie and the team at Polo Travel was there to assist me in the late hours of the evening to ensure that West Jet had me rebooked to fly home on the next available flight.

Genie G

It I could give this agency more stars I would. I decided to go with Rosie she was referred to me by a close friend. She planned my whole trip to Italy Rosie was prompt, clear in her instructions, paid attention to detail and made the booking process much easier. I express my gratitude to Polo Travel and especially to our dear Rosie ❤️ We wish them even greater success and happiness.

Maple As

If you're looking to book a vacation, or even just a flight, look no further. Rosie is the absolute best in the industry. She is attentive, remarkably efficient, and very knowledgeable! Absolutely the best service I have ever received!!! We had some emergencies while on vacation in the Dominican and she assisted us so quickly and was always there to answer us no matter the time of day! Thanks Rosie, will be back to book something soon 🙂

MELINA AMAYA P

I wanted to express my gratitude for the outstanding service provided by Sandra, one of your exceptional travel agents. Over the past four years, Sandra has been instrumental in making our travel experiences seamless and enjoyable.

Sandra's expertise in handling flight bookings and managing any issues that arise during our travels has been consistently impressive. Her professionalism, attention to detail, and quick problem-solving skills set her apart.

Sandra's personalized and caring approach has built a strong sense of trust and loyalty. She is more than just an agent; she's an integral part of our travel adventures.

I believe it's essential to acknowledge and appreciate exceptional individuals like Sandra. Her dedication reflects positively on your agency, and I look forward to continuing our partnership for all my future travel needs.

Thanks a lot!!!!!!!

Britta Waller

I worked with Rosie and she was amazing! I am not local to this agency but found it in a search. She got me a great deal plus extra perks. She was very thorough and great to communicate with. I have never used an agent before and I will definitely be a repeat customer because of her amazing customer service.