Prestige Hudson Bay Lodge & Conference Centre, member of WorldHotels Crafted - Smithers, British Columbia

Oleksandr S.

I worked at night. We arrived at the hotel at 7 am and asked for a room for the day so that we could work again at midnight with renewed energy. At 12:30 they knocked on the door and asked us to leave the room because it was against their policy to give a room for the day. So for 5 hours of sleep I paid 180 dollars + deposit. If you work at night or are against such an attitude towards workers who work hard at night, DO NOT BOOK A ROOM HERE AND DO NOT SUPPORT SUCH A BUSINESS. Thank you for your attention.

Bilal B.

I checked in late at night, and the receptionist was very kind and accommodating. Considering my work clothes and the time of my arrival, she offered me a room in a quiet corner of the hotel so I could sleep undisturbed.

Fast forward to the next night. I arrived at 2:30 a.m. and needed to leave early to catch a flight from Prince George. I rushed to the front desk to request a wake-up call. The receptionist was on the phone with someone, chatting casually about life. I waited for a few minutes and looked at the clock to signal my urgency; however, she didn’t seem to notice my frustration. Fortunately, her colleagues emerged from another room and attended to me.

She could have asked her friend to wait for a few minutes so she could assist me, but that thought never seemed to cross her mind.

I hope management can refresh the customer service protocols for the front desk staff. There seems to be a split in service quality—some employees go above and beyond to help guests, while others appear indifferent.

Tourist797972

Floor was dirty I had to lay a towel down on the floor near the bathroom, it looked like something had been dripped all over the floor. The bed was so saggy and I had lifted the covers and moved in before I noticed or I would've asked to change rooms. The drain in the sink was so clogged with crud I couldn’t run the water in the sink. Found a couple of black hairs in the bathtub. Thumping above and doors slamming are pretty typical in a hotel but compounded with everything else, I was at my limit. The hotel staff were friendly, I will say that but for $300+ a night |Won’t be recommending this hotel.

Gary B.

Fabulous hotel in great location, spoiled by terrible breakfast service. We understood that the server this morning (blonde lady) may have been new, but our group had to wait 40 minutes for breakfast and some drinks didn’t come until the end of the breakfast. If someone is new, they need proper support and supervision - really was awful this morning. What made things worse, was the server didn’t seem to care

Joshua M.

Just a terrible experience. Only good thing was a 50 dollar gift card to their restaurant. The package we got was obviously out of date and they got so many things wrong. Plus we forgot some unopened soft drinks still in the cardboard case in the fridge and called back the same day to see if they were still there. Apparently they throw out unopened drinks. I guess I can understand that a bit, but 2 cases of them? Rooms wasn't the cleanest either.

Amanda P.

Driving through, headed home to AK. Stopped for the night. I would come back just for a vacation. Everything was great. Amazing staff. Excellent food. A waking trail just behind the lodge. PET FRIENDLY! Beautiful place to visit.

Liam C.

Rooms were clean and spacious. Could have staffed the restaurant with a few more servers. We had a table of at least 30 people (hockey tournament all week) and our poor server had to run a room service order after she brought half our drinks. She did awesome though.

Laterisers

I recently went from Alaska to southern BC and stayed at the Prestige in Smithers. Overall it was a very nice spot to stay the night, I arrived late so the dining was closed, but the front desk was very professional and helpful, the room was clean and well laid out, it was a good value and I liked it was separated from main highway by an access road so it was quieter than hotels closer to the main road. I would not hesitate to stay here in the future.