Prestige Vernon Lodge and Conference Centre - Vernon, British Columbia

hungalainv

Notre groupe séjourne une nuit dans ce charmant hotel a Vernon, avant de poursuivre notre aventure a Rocky Mountain. Chambre propre et spacieux, excellent petit déjeuner dans un décor féerique avec pleins de lumieres et 2 chutes d'eau qui passent a travers l'intérieur de l'hotel ainsi une piscine intérieure

Laurent

Hôtel avec piscine intérieure chauffée agréable.
Mais service au restaurant plutôt lent.

Peter Q.

Location est vieille.

127dmarkr

Dear David Gibbs,||I would like to thank you and your team for the hospitality during our recent stay at the Vernon Lodge Hotel. We appreciated the convenient location and friendly atmosphere, and we enjoyed several aspects of the property.||However, I would like to share some feedback regarding the heated pool. One of the reasons we chose your hotel was the advertised heated pool (different social media platform), which we were very much looking forward to using. Unfortunately, during our stay, the pool water was noticeably cold and did not feel heated to a comfortable level. heated pool should be between 27 Celsius and 30 Celsius. We brought this concern to the attention of the staff, but unfortunately, the issue was not addressed. ||We understand that technical issues can sometimes arise, but we were disappointed that no action or follow-up was taken during our stay. We hope this feedback can help improve the experience for future guests.||Thank you again for your service, and we hope to see improvements should we return in the future.||Warm regards,||Dennis

Taylor E.

The hotel was mediocre, and the staff seemed not too concerned to help. BOTH of the beds in our room were broken (room 340). I fell off of mine in the middle of the night when I rolled to one side and the entire bed tipped over.

My friend fell off the other bed a day later when she sat on its edge, and the whole thing tipped over again.

There were 3 wood planks under the mattress (I'm assuming how they tried to fix the bed in the first place), and when the mattress shifted - the wood planks stuck out and both my daughter and I bruised our shins walking into them (again on BOTH beds).

Staying at this Prestige was actually quite shocking because I knew The Prestige to be a pretty nice chain of hotels. NOT THIS ONE. Super disappointed.

The rooms were clean enough but everyone was old in the room. The cabinet that the fridge was in was broken and the boards falling off the door.

The Pool is pretty cool in the centre of the building. I imagine kids LOVE it. The food and drinks were fine and the bartenders were quite nice.

All this said - I will never stay there again.

K2372NFleslied

A hidden gem in the Okanagan! This unique hotel/restaurant with a river running through it, is truly an experience to take in. The pictures are taken from our room! Great for a couple’s getaway or families with children. Indoor pool and hot tub were enjoyable.

Bill H.

Beds are beyond firm, the springs could be felt in one mattress. 1 paper coffee cup in carousel. Bath towels are very small. You cannot control the room temperature only the the fan speed and on &off. It's definitely a lower budget hotel when it comes to the rooms.

raes759

I was hoping this was going to be the answer to a family staycation, a beautiful atrium with pool and hot tub. Hoping to stay a couple times over the winter. But the pool and atrium were so incredibly cold we just wouldn’t stay again. The kids teeth were blue and chattering, kids could jump in the pool but couldn’t stay in because it was so cold. Lots of other families staying too and all said the same. Family next to me said they were checking out early because the kids were so cold.