Silkway Travel - Burnaby, British Columbia

Faye

班夫五日遊留下很多美好的回憶～
讓我印象深刻的是櫃檯的Lucas服務很有耐心，回覆也很快，還有導遊Lisa帶領得很好～
兩位都很值得鼓勵～💗

IC C.

班夫4日游（5.17-5.20）好评。整体旅行团节奏很慢，尤其是在去和回banff的路上一天的景点较少，大部分时间都在坐车（需要走很多路的景点非常少），导游小哥Jason[赞R] 也很有耐心，所有景点都有中文口头讲解，是很适合老人的团👵🏻👴🏻

Tina H.

此次參加九月二号至九月五号落磯山四日遊行程，在Jake Zou導遊詳細的解說及細心的帶領下，讓整個旅遊行程充滿樂趣與溫馨，也留下深刻美好的印象，成為我們一家一段難忘的回憶！司机也很赞，Summer 也很赞。

Sam H.

此次參加2月8日至11日落磯山四日遊行程，在何導遊詳細的解說及細心的帶領下，讓整個旅遊行程充滿樂趣與溫馨，也留下深刻美好的印象，成為我們此次加拿大17日之旅中一段難忘的回憶！

stanley 5.

Agent: Richard

Friendly customer service and able to find flight deal that fits our need. Was very patient as well in explaining itinerary. ** Best visit in person cause they look busy all the time.

Y Y.

Yolanda Li 李昱is providing very bad service. No response to my emails, WhatsApp, phone calls and voice mails. Moreover, there was no reply on urgent matters such as flight cancellations........

BM C.

I went to this location on Saturday to buy last-minute Japan Hokuriku Arch Rail Pass and prepared it would be very busy. When I arrived there were three staffs serving customers and a few customers were sitting beside, apparently they were waiting to see the travel agents. I was trying to look for a sign whether to get a number, or stand in line to wait to see the agent but there wasn't. So I was simply standing in front of the counter to wait for the next available agent. When a female agent finished with her customers, she promptly acknowledged a couple who were standing in front of her. When I questioned where is the line, the travel agent said the couple were there before. So, I returned to stand in line and ended up I waited for over half an hour. During my wait, I was watching how the staffs were serving customers; I noticed only Richard H. was serving customers in a timely manner and was actually completing the sales. In addition, he was helping other staff members while serving his own customer. Richard was efficient, knew what the customer was looking for, with good knowledge in the market and was willing to answer customers' questions after office hours. I was able to pick up the JR pass sales order the next day at Richmond branch that was perfect. Otherwise I need to pay the regular price to purchase it upon arriving in Japan. After completing the JR pass transaction, Richard helped us to find 3 air tickets going to Asia. 5* review is for Richard, thank you!

維尼旅加日記Winnie L.

The sales guy there is nice and helpful; however, the 2-day Seattle tour we joined wasn't good! There was no tour guy, the only guy was the driver. When we got to each place, he just told us what time we should be back to the gathering point. The tour guy didn't do any introduction about the tour or provide any service but we still need to give him USD15 tips per person per day. Very disappointed.