The Silver Birch Motel - Goderich, Ontario

Sayoni B.

We arrived at the property around 9:30 PM after a long 3.5-hour drive, and unfortunately, our experience at check-in was not pleasant. The lady at the reception didn’t greet us or show basic courtesy.

On the positive side, the room was spacious and came with a kitchen, and there were good TV channels available. However, the room had an unpleasant odor which made our stay uncomfortable. To add to the issues, there was no hot water available in the morning, which made things even more frustrating.

I would recommend doing thorough research before booking.

Jakob V.

This place provided an excellent experience for me and my son. It was nice and close to goderich for our event. But far enough away that it was a quiet evening in the country. The rooms were very nice, the beds were comfortable, the staff was so friendly and courteous, incredible. Not to mention the amount of things provided, dishes, microwave, fridge, stove top, things I wasn't expecting from booking a small room (which ended up being bigger than I thought). When I was booking my room, they were able to send the cleaner to that room right away for an early check in. I would absolutely come back, and recommend it to others. High praise for the people running this place.

Amanda

I will be reporting this hotel. I have a disability for which I have a fully trained, licensed, and registered service dog. Under the Accessibility for Ontarians with Disabilities Act, 2005, such animals are legally distinct and exempt from any no pet policies. I have never had a problem with any hotel. I did here.

The owner called me after check out and screamed at me for my dog having hair, told me I should have brought my own sheets, and that she was charging me a deep cleaning fee. Because she'd need to vacuum and wash the bedding due to dog hair.

She then proceeded to charge my card on file without my permission, and told me that I should have asked her permission at time of booking to bring my dog.

I've put a charge back on the illegal extra fee and black listed this business from adding any further charges on my card.

Also, she went into our room while we were out to "change our towels" but didn't take out the trash or do anything else. Felt very unusual and uncomfortable.

Carrie S.

Rooms were very clean and staff was super friendly. Nice and quiet location. Beds were very comfortable and was happy that the pillows were not typical flat hotel pillows! Definitely would go back. Thank you for the wonderful experience!

Mihiri C.

Clean rooms, everything is included. Good place.

Donna D. A.

We stayed at the Silver Birch for one week this month during our vacation to the Goderich area which was only a couple minute drive from the motel. Our room was very clean upon arrival and we were pleased with all the amenities provided. Having the ability to cook a light meal and not always eat out worked well for us. We found the motel to be peaceful and quiet even though many of the rooms were occupied and peace and quiet was what we were looking for.
The owner was very pleasant and easy to communicate with.
We will definitely be staying again on our next visit to the area.

William W.

I am very satisfied with my choice of The Silver Birch.
Your room was supplied with everything I required. Very clean. Everything gleamed.
Comfortable bed and quiet surroundings made for a good nights sleep.
I look forward to staying again soon.

Dream16101601481

Illegally discriminate against service animals. See other reviews. Charged us $50 deep cleaning fee for needing to vacuum and wash the sheets. Screamed at us over the phone for not asking permission to bring my service animal. Clearly doesn't know the law. Calling to report this place first thing Monday morning as this is literally against the AODA. Do not stay here.