The Travel Agent Next Door - Toronto, Ontario

Andrew Heyland

I approached Kirsten at my church and found out she was an agent. Was a match made in heaven, excuse the pun, as I told her what I always wanted to do, which was travel in the Rockie Mountaineer. She had done the trip herself, and it went gang buster's from there.
I had THE best experience of my life in this trip. No expense sparred as I wanted to have it all, and she gave it to me.
Left Toronto on The Canadian Via 1 for Jasper.
Beautiful through Ontario, flat through the Prairies, except for those humungous grain cathedrals lol, and then into Alberta and the mountains.
Jasper was a mixed blessing , sad to see the area scorched, but thrilled to already see green pushing up through the blackened soil. Animals back and the people were just wonderful and treated me with the utmost respect and vice versa. The Mountaineer cannot be explained as it must be experienced as photos do absolutely no justice to reality.
Ended up in paradise on Salt Springs Island.
Oh...my...Lord. I had been jettisoned into a magical world of rainforest and hippies. Very laid back atmosphere and attitude. Live off what the land hath provided.
And the best of all was whale watching...13 Orcas and 4 (that I saw) humpbacks. One Orca came up to the back of the boat and along side.... enormous creatures.
Thank you T.A.N.D. and Kirsten Oakes for the most amazing trip if a lifetime.
My new favorite travel agent as I won't go to anyone else ever.

Andy Heyland

Ken P

Just back from a wonderful vacation in Grenada for our 40th wedding anniversary. We booked through Travel Next Door agent Susan Reid. She was absolutely amazing to detail with and her attention to detail was off the charts.
Thanks, Susan, for making our trip worry free! You're the best.

Skylar Roth

Our Mexico trip was a gong show from start to finish. From false hopes given by our travel agent on to getting no heads up about our delayed flight AFTER we checked out of our resort and are now stranded. Travel agencies are supposed to eliminate headache for the customer, not provide a migraine. Never again using this company.

Ryan and Danielle Langford

We have never worked with a travel agent and when we decided to book our honeymoon my husband reached out to Anita who was extremally helpful and so friendly to work with. She sent us a bunch of resorts and side notes of what to expect and what is included and it was so very helpful. We gave her the items we were looking for and she made sure to find us the perfect location. I would highly recommend working with Anita. She made our honeymoon wish come true and it was the best vacation 🙂

S Corben

People ask a lot of the time - why use a Travel Agent?
The answer in most cases is that an agent provides you with a sense of security and frankly the freedom of knowing that someone has your back if something goes wrong.

Well apparently that isn't the case with this agency.

I was part of a larger booking for a destination wedding.

From the start there were small issues, which on its own I can forgive. But towards the end as things got really bad at the resort, they took no ownership for anything.

Initial communication with Melanie, the agent we were dealing with, took almost 11 days before I got a reply. I asked if she was away, and she was not. At one point someone in our group asked her a question and her reply was for him to "google it" instead. We had to ask for flight details multiple times, and didnt get final booking for confirmation numbers until very close to the flight.

The icing on the cake here, was the multitude of problems that happened at the resort. Again, this was for a wedding, and a good agent would have worked to move locations, venues, or work to get some sort of compensation back considering the amount we all paid for this, and all of the problems that happened (Side note - never stay at Royalton Blue Waters in Jamaica).

Nope. Nada. Nothing.

We were on our own. Despite following up, and expressing our displeasure and complaints, still nothing.

So if you are looking for a travel agent - read the reviews, and go with someone who actually cares and has your back.

Michelle Lodge

I would not recommend spending any time or money with these with this company. My sister spent a lot of money for her wedding for a destination, and they sent us to the blue water Royalton in Jamaica they told us that half the resort was gonna be closed and did not give us any opportunity to change the resorts so we went to the Blue Royalton water and it was horrible before I get started on the hotel. Let me tell our representative Melanie. She told us that she was going to take our final payments on a Thursday. She actually took our payment earlier in the week and did not send any confirmation letter stating that the payment went through. And when we got our tickets for the plane seven people their tickets that’s 7 many. So when we ride to the hotel around around 11:30 AM 30 people in our group and did not get their rooms until 6 PM. We were aware that the half the restaurants were going to be closed or that they were going to be closing for nine days after we left, so we didn’t have any hot water Or in the showers. And then when we brought it up to Melanie, she’s at how she sent us an email stating warned us about this. And let me say if she did tell us that we wouldn’t have gone to that hotel in the first place. I’m just saying guys save your money, and go somewhere else these people do not care

Mercy Gonzales

If there is less than one star rating, I would have used it. To travellers, I do not recommend this travel agency. I am supposed to be on a group trip to
Israel and extension trip to Jordan, but we all know that the situation there is bad. So the travel agency had to cancel the trip as per Canadian government travel advisory. It was not my/our choice. Fast forward, I am losing about US$1,000 for this cancellation that was not my choice. It’s their agencies counterpart in Israel and Jordan who do not want to refund the full amount and TTAND just let it happen that way. I/we, as client feel neglected, Travel agencies are big companies and should have a room for losses depends on the situation. But instead, a normal person like me has to lose my hard earned money. Seriously? They don’t care about their clients, they only care about making profits. THIS IS LESSON LEARNED AND I WILL NEVER USE THIS TRAVEL AGENCY AGAIN WHICH WAS SUPPOSED TO BE MY PLAN.

Alyssa Giovannucci

Jennifer Sim helped my husband and I book the honeymoon of our dreams! Booking a vacation during a pandemic is not easy, but Jennifer was attentive, responsive and considerate to our needs every step of the way. She worked alongside us to create an itinerary that combined our love for exploration with elements of rest and relaxation. While away Jennifer was available to respond to our emails and was able to remedy any issues that arose or answer any questions that we had. Jennifer is a true professional who cares deeply about her clients and works effortlessly to take care of them every step of the way. Jennifer is our family’s go to travel agent and I highly recommend her. Thanks for making our honeymoon unforgettable Jennifer!