The Travelista - Guelph, Ontario

Pat T.

Hi Katherine.
Our vacation started off a bit disappointing. The hotel had booked us in the farthest room on the complex, Phil reckons it was about 1/2 - 3/4 km walk. There wasn’t any lighting so it took us a while to find it. It was raining pretty bad as well. When we found the room there was no lights on the stairs, it was really slippery as well because of the rain.there was no elevator to take us up to the 3 rd floor. Not very good for 2 people with knee problems. Plus since having Covid last year I’ve had a problem with shortness of breath.
The toilet was leaking all over the floor.
Anyway Phil went to the desk next Morning and was able to get us closer to all the amenities, but we could only get 2nd floor. Again no elevators.
The only 2 elevators in the hotels main floors were out of service for the whole time there. So lots of stairs again.
Anyway we ended up having a good time, life is what you make it eh?
The weather was really good after that first day.
It seems there was an issue in getting butter the whole time there. Someone told a lady that they had used the quote for that breakfast. Lol

The 3 star is based on the issues we had.
The grounds were kept clean. Our room was nice.
There was always something you could eat in the restaurant so no worries there.

Hope this review helps.

Jessica M.

We booked an all inclusive vacation to El Dorado Seasuite Suite Infinity, Riveria Maya, with Katharine. We were very happy with the entire process and trip. Katharine helped us secure travel insurance and documents needed to travel during Covid. The trip went smoothly with a little hiccup at the end, which ended up resolving itself. El Dorado Seaside is a large resort, a bit too big in our opinion, the front main lobby is very far away, like a 10 minute golf cart ride, my favourite bar was there, which is why I wished it was closer lol! Try the flowerpot drink if you do go as well as the coconut creme brulee!! The resort is actually 2 resorts Infinity and Palms. There is a golf cart to transfer between the 2 resorts, but really they are like a 4 minute walk, so we walked most times. The infinity rooms all have swim out rooms (all 6 floors!)and are all oceanview. They consist of 2 buildings with 6 floors, the top floor being the honeymoon suites. We booked this room as we were told the water on our swim out balcony would be warmer, which it was. The room was beautiful as was the ocean front view! The swim out was nice too. The Palms side are smaller 2 story buildings spread out, some with ocean view, some with garden view. The staff are excellent, always smiling and willing to please. The food is good, although I wish there were more restaurants on the Infinity side. You do have access to all the restaurants on both the Infinity and Palms. The beach is much better on the palms side, but good luck finding a day bed. We never had an issue getting a day bed on the Infinity side, the beach just isn't walkable and is small. We went snorkeling off the Infinity beach and saw lots of fish, including a sting ray! Including with the honeymoon suite is a dinner on the beach. It was nice, but I wouldn't of paid for it. The food was good, but just like the rest. Overall I would return and would recommend.

Erin M.

Katharine has been helping us plan our vacations for many years and has always helped choose the perfect places! She continues to exceed every expectation - I can’t wait for the next trip!

Ryan B.

Katharine is always great to work with. She is knowledgeable and experienced and tries to build the best trip for each specific experience. thank you!

Marie H.

Katharine is amazing! She is very attentive to my wants and needs and did a fantastic job covering all of the basis for my first trip with my daughter. She is very prompt with her email replies and trip updates and provided helpful resources to assist with my preparation. I really appreciate her level of travel experience and thoroughness with planning. Highly recommend!

Linda C.

Due to COVID Katharine has cancelled and rebooked our Transatlantic cruise 3 times. She was very understanding and accommodating. Katharine spent considerable time researching flights to Barcelona. She was always available to answer any questions we had and reassure us that all was going according to plans. We are very appreciative of her help and will not hesitate to use her services again.

Richard K.

Katharine was patient and offered excellent advice and options. Will definitely use her again.

Ann S.

Katharine was sensational! She planned a beautiful trip for us and was always ready for my silly questions. 5 stars is NOT enough!