Travel Arrangers Inc - Mississauga, Ontario

sakina F.

Biggest Rip-off and Absolutely Terrible Customer Service!

If I could give this travel agency zero stars, I would. I initially found a great price for my Turkish Airlines ticket, and though they did price match, I figured going through them would make things easier since I was traveling with kids. I couldn’t have been more wrong.

First, despite specifically asking for kids' meals and seat selection, neither of these were arranged. At check-in, I tried selecting seats the moment it opened, but all seats were mysteriously "locked." I’m 200% sure there was some internal rigging because no seats were available, leaving me stuck in whatever seats were randomly assigned. So much for convenience!

Then, my flight timings changed, and Turkish Airlines provided a complimentary option to adjust dates or timings. When I asked the agency to help, they demanded $300 per person as an "operation fee"—plus any fare difference! I even sent them screenshots showing it was supposed to be free, but they still insisted on charging this outrageous fee. Their customer service was dismissive and completely unhelpful, as if I was causing them trouble for requesting a service Turkish Airlines themselves were offering at no cost.

In the end, I went for this agency only to be met with horrible customer service, nonexistent follow-through, and more stress than if I’d booked everything myself. If you're considering this agency, save your money and your sanity—book directly with the airline. This company is a rip-off, and I will never be using them again.

Elegent 3.

ZERO - Star Experience with Travel Arrangers-
After experiencing a family bereavement and having to cancel our vacation, we reached out to Travel Arrangers for assistance as they had handled our booking. Despite our repeated attempts to contact them, they failed to respond or provide any assistance. Even after the airline confirmed they had requested a refund on our behalf, Travel Arrangers Mr. Syed remained unresponsive, leaving us in the dark and without the refund we were entitled to. Their lack of communication and support during such a difficult time is deeply disappointing. Avoid booking with them if you value reliable customer service.

Agra B.

Tried to buy tickets for two different trips for this summer but once I got forwarded to another agent and then that other agent didn't get back to me. Weird company. I used to buy my travel from them many years ago but things were quite different then. I had good experiences with them then. It's the only reason why they have 2 stars now from me, not one.
*editing this review after their response: I did buy two tickets from Fahad. When he finally called, he said that Anne, the agent I talked to the previous week, replied to me with dates and arrangements for the travel I requested but in fact nobody replied to me, as I stated above. This attempt to gaslight a customer is puerile and dishonorable. I'm looking for another travel agency. You can do better, Travel Arrangers, including giving your employees time off during religious holidays so they won't be swamped with work.

MAC C.

DON'T buy ticket or give any any business to them !!

Total non professional attitude.

Turkish airlines cancelled flight and Travel Arranger :

- Failed to update me about flight cancellation despite the airlines notified travel agents ahead of time
- Never got any notification from them until we heard flight cancellation from back home and approached them
- Had to call them several times to get the cancellation confirmation
- Their agent tried to sell higher fare ticket instead of pursuing airline to get refund or re book
- Despite airline confirmed me on email to follow up with agency to get the full refund, they are refusing to refund and say "tickets are non refundable"

Still following up with airline and Travel agent to get my money back.

Stay away from them !!

I have all communication copies with me to prove all above.

My friend bought tickets from Expedia on same flight and they got the refund less than 10 days.

Samina S.

I had a terrible experience with travel arrangers. I booked my flights through them from Toronto to Pakistan and back via dubai on 10th October 2021. My flight from Lahore to Dubai got cancelled on 14th October and reinstated but the travel agent, Mr Saeed never re confirmed my seat. He did not share any of my details (phone number or email) with emirates either for them to contact me. On 15th November, two days before my flight, I got an email from Mr Saeed that my flight was cancelled and instead of re-booking himself he asked me to book it from Lahore. After this when I inquired from Emirates I got to know that the flight was cancelled and reinstated but my travel agent never reconfirmed my seat and when contacted he refused to take any responsibility. I was left with only one option to buy a new ticket on a short notice at an extremely high price due to Dubai expo. The entire experience of travelling through them was extremely traumatic and anxious. I was standing at the air port not sure if I’ll be able to take my next flight from Dubai to Toronto and make it to my job or family on time.
I would strongly recommend everyone not to book their travel plans with travel arrangers!

aneela S.

I bought tickets from Fahad and had to make some changes. He wouldn’t call back when I’d leave messages and then was in a rush as my original departure was 24hrs away. We made the changes and he told the fare difference of $2050 for us all and I accepted as I didn’t feel I had a choice as it was so last minute. I received an itinerary from him but no invoice or etickets have been received yet. When I checked online I couldn’t see mine and my daughter’s return flights. I called PIA and they said the return wasn’t issued. They just saw a departure for us both but my husband had a return issued too. They also said I shouldn’t have had to pay any fare difference. All these changes were happening due to my father passing away. I had wanted to cancel the tickets but Fahad said we can only get a refund if the death happens on the day of travel which PIA says is not true. When I called and spoke to Fahad about this he refused to admit he did anything wrong. He said PIA is not correct. All to say I would not trust this agency again. Go to the airline directly you will get much better service and honesty.

Jamshed N.

Sorry but these agents will give you more stress than anything. Had a trip planned and booked through them. During booking and payment everything was prompt and callbacks were on-time, even earlier. Once the payment was done, they would not return calls for 3 days, have no office I could visit. And for such a small issue it took me 3 months to sort out via the airline. I was travelling with 4 kids + 2 adults, business. For such a package I expected things would be relatively stressfree atleast during booking. The reservation code was diferrent, etc. At the end I had to sort this out myself with the airline, and was worried till the last moment at the airport if I would be allowed to board. Not worth it.

Imran U.

I have been dealing with Travel Arrangers and Syed since last 3 years now and its been an exceptional experience over all. Syed is truly professional and always guided me above and beyond when ever i needed help in booking and changing our flights he managed it quite smoothly and saved us alot of bucks!
Thank you for your service i would recommend Travel Arrangers 100%