Travel Masters - Vancouver, British Columbia

James K.

Claire is hands-down the best travel agent I’ve ever worked with. From the moment we started planning, she was attentive, thoughtful, and incredibly knowledgeable. She created a one-of-a-kind itinerary tailored perfectly to our interests and travel style.

What really stood out was how she took care of every detail. Flights, transfers, accommodations, excursions — all seamlessly arranged. We didn’t have to worry about a thing.

Thanks to Claire, we are expecting the most unforgettable trip. I can’t recommend her highly enough — if you want a stress-free, customized, and truly memorable travel experience, Claire is the one to call!

Gabriela S. D. V.

I'm so grateful with Travel Masters! Daina was amazing and helped me find accessible flight tickets from Vancouver to Barranquilla, Colombia!!! The attention to detail was amazing and i felt that all of my needs were seen and taken care of :))) You can tell they love what they do!

Jennifer L.

Shelley helped plan my family's cruise to the Western Mediteranean and it was perfect. The room she advised us to select was exactly what we were looking for, the cruise ship and the itiniery was perfect. I would highly recommend her to my friends!

Victoria B.

Daina @ Travel Masters is the BEST. I wouldn't book travel with anyone else. Daina recently booked a complicated international itinerary for us - it was so easy, and the options were well matched to our travel style and interests. So great to have an agent who knows her stuff and takes time to figure out what will work for you.

Kevin M.

Before you use travel Masters please please please do your homework my mother an 81-year-old Senior booked a trip that was canceled within the guidelines due to a medical issue, we have been waiting 8 months and have had to run around between two agents and 0 resolution to our situation. They were supposed to contact us and Supply us with a travel voucher that could be used at a future date I have been chasing these people now with no response and they've stopped returning my calls we are out $3,000

Matthew M.

We worked with Mark Greenwood for a trip with High School students. We had hoped that in using a travel agent they would use their expertise to help us through the process. This did not happen and it actually made it more costly, difficult and we had to do more work than if we had just done it ourselves.

Ledell K.

David Lyon Black is an amazing travel agent. He is very attentive and sensitive to clients personal needs ie allergies, special needs, special travel accommodation needs. He is quick to respond to flight cancellations and changes. Very professional and educated

Annie C.

My husband and I recently contacted Travel Masters to help us plan our honeymoon. The representative from Travel Masters helped us find a trip that fit our budget and interests. We found an option that we were comfortable with and we asked her to go ahead and book the flights only. When reviewing what we were charged on our credit card, we noticed a charge to the airline and a separate Vancouver-based charge of $500. When asked about the nature of this charge, the Travel Masters representative told us it was "taxes and fees" associated with the flight. To our knowledge, we were not supposed to be charged any fee for using their services. We only consented for them to book the flights.

Within 24 hours of booking this flight, we found out we were pregnant and had to cancel these flights right away because this particular destination has Zika and it would be unsafe for us to travel there. We obtained a doctor's note and the airline generously agreed to fully refund our flights 100%. We received the full flight refund but there was still that same $500 charge on our credit card. When asked why this wasn't refunded along with the flights we were told this was a cancellation penalty. We phoned the airline and they told us that we were refunded in full and they did not retain any funds. We pressed Travel Masters to provide some kind of documentation detailing the nature of this $500 charge and they provided nothing to support this charge. They initially told us it was 'taxes and fees' associated with the flights but we now know after speaking with the airline that this was false. The nature of this charge is still completely undocumented and we are left speechless.

You should know the risks associated with booking travel plans through Travel Masters.