Vacations for Heroes - Abbotsford, British Columbia

Amie N.

We were having trouble to sort out details for a location we wanted to book. We contacted Lindsay and she was awesome. Very efficient in getting information to us and easy going when we would change our mind on plans. Katelynn was very prompt in getting travel documents to us. Happy with the service we received and will plan to use again in the future.

Michael S.

We contacted Vacation for Heroes to help us book an all inclusive trip to Mexico as we were finding it very difficult to sort through the multitude for resorts. Lindsay helped us out and was able to narrow our choices down based on our budget and what we were looking for in a resort. She was also very helpful with recommendations for transport from the airport and what kind of currency we should bring.

Sarah M.

Absolutely awful service. Our flight was delayed 24 hours and she did nothing to help us. The hotel she chose was dirty with cockroaches in the rooms!! Some people we travelled with believe they may have even gotten worms from the hotel. She also didn’t even book us directly through our local airport, we had to book our own way there. This ended up really screwing us over when our flight was delayed over 24 hours. We had to cancel our hotel rooms and pay hundreds of dollars for new connecting flights. Lindsay’s response? Should have bought the travel insurance she offered, which we didn’t even qualify for because we weren’t from Alberta.
Would never recommend this organization to anyone.

Daniel W.

I have used Lindsay for all of my travel bookings going back over ten years now. Her service is always second to none and any issues we've had were taken care of in a super quick fashion. I refer all of my friends and family to her due to our stellar experiences with the expertise she brings to the table.

I will always book with them and I will continue to tell everyone how great they are!

Jordan K.

Fantastic company that helped me and my friends take a well deserved vacation in the Dominican. Quickly and professionally helped us via text and email with advice and information from early planning to questions that arose mid-trip. No doubt I will be using their services for the next trip.

Chantelle K.

I wrote an email to their general inquiry line to request help with a trip but received no response. I inquired again through email 2 weeks later making the same general inquiry. I received an auto generated email that said inquiries take 48 hours to get to (understandable). Over 1 week later I received and email back saying:

'Hello,
Thank you for your e-mail.
You asked about airfare. We are not able to assist with airline travel. We only offer timeshare resort reservations.'

That's it, no follow up as to how they might be able to assist me with my trip. My original inquiry was fairly open ended and I would have been open to the potential of booking a timeshare or resort vacation.

I have never received good customer service from this company. I will not ever go here to book my vacations and I would certainly recommend that my friends use alternate services.

I only give 1 star because I have to in order to submit this review. Otherwise I rate it zero. Hands down zero!!!

Thanks to Joellen M from Heroes Vacation Club Customer Service for losing a customer.

Shari B.

I have been using Vacations For Heroes for about 10 years now and wouldn't use anyone else. Lindsay is the best agent and always looks after me. I have referred everyone I know to her!

Kristin J.

Have always had top-notch customer service with my bookings. Very helpful & prompt in answering my questions. Will book again!