Victoria Royal Vacations Inc - Victoria, British Columbia

Marcel S.

Victoria is a wonderful city to discover on your own and with this apartment provided by the Juliet, you'll really feel like you live in the city. There's no front desk, and seriously no need to have one, there's plenty of people to contact for absolutely anything. Very king and comprehensive people, they'll take care of everything for you, and the room is fantastic. Very comfy bed, kitchen, living room, there is absolutely everything you'll need! I enjoyed every minute there, and I hope to come back soon, the staff is so friendly and professional, loved every interaction with them! Thank you The Juliet! PS: Try the rooftop...

Angel M.

we had a terrible experience with this rental service. They took our security deposit without justification and kept demanding more money for hidden fees. On top of that, they never responded to our phone calls or emails when I tried to resolve the issue. This place is nothing but a scam. They will take your money and make it nearly impossible to get in touch with anyone. Do yourself a favor and stay far away from this dishonest business!

Micah A.

We we debating whether to stay at the Marriott or rent from airbnb. We opted for the latter. The stay was short, but well worth it.

The suite at Juliet has all of the basics that you will need from an in-room washer/dryer to full kitchen to a roof top barbeque. The bed is even super comfy.

There are coffee shops all around it as well in case you want a quick bite. We found a market a few blocks away as well and you are close enough to the main section of downtown to walk around the city. I would definitely stay here again if I was in the city.

Akshu

I'm writing this review to share my disappointing experience with Victoria Royal Vacations, particularly with the owner/host, Radie.

I rented a unit from June 1st to August 31st, paying $2,350 per month plus a 3% fee on top of that for each month. All three months' rent and the damage deposit were taken upfront in May. Upon arrival, I was shocked by the condition of the unit. Despite the fact that I had paid a move-out cleaning fee as part of the rental agreement, the unit was not cleaned after the previous tenants. The kitchen had food stains, the bathroom was unsanitary with hair in the commode, and the bedroom had a terrible odor. The bedding was yellowish, sweat-stained, and appeared unwashed. I had to wash all the bedding myself before I could even sleep.

Throughout my stay, Radie continuously arranged for viewings of the unit, violating my privacy. Initially, she provided 24-hour notice, but this quickly changed to as little as 2 hours. She repeatedly claimed she had sent notices, which I never received. I had rented the unit with the expectation of having my own space and privacy, but this was not respected.

Additionally, I experienced two incidents where dogs on the property attacked me, but Radie did nothing to address the issue. She never once checked in to ensure my stay was comfortable after receiving full payment.

The worst part came during my move-out inspection on August 31st. Despite having already paid a $220 move-out cleaning fee, Radie tried to charge me additional cleaning fees, claiming the unit was not cleaned to her high standards. She essentially wanted me to clean the place entirely before I left so she wouldn’t have to hire anyone, which was clearly not part of the agreement.

It's now been over 23 days since I moved out, and I have yet to receive my damage deposit back. Despite having an inspection report signed by her, showing no significant issues, Radie has been unresponsive, and I've had to involve my bank to get her to even acknowledge the issue. She claims the deposit is "still processing," but this is clearly a delay tactic. Bank also mentioned she said there is some damages , while her signed movedout inspection report doesnt say so.m

I am sharing my experience to warn others about this business and its practices. In addition to my personal experience, I’ve also noticed that this business illegally rents condos for short-term stays of less than three months, which is against local regulations.

I will be posting this review anywhere and everywhere I can to ensure others are aware of the issues with this business. It’s extremely frustrating to see a business operate like this, prioritizing money over customer service and fairness. I hope this review helps others make informed decisions and avoid similar issues.

Kate O.

Like many others, we've had the unfortunate experience of dealing with Victoria Royal Vacations and their unethical practices. We recently moved to Victoria and stayed at the Juliet for two months while looking to buy a house. When we first moved in, the apartment was not cleaned to our standards but we decided to not make a fuss and let it go. We didn't have many issues while staying there, aside from Radie trying to bring in people to show the apartment. After we moved out, we did the walk through with Radie and everything was fine. Shortly after, my husband contacted Radie about getting our deposits back ($1500 damage and $1500 pet), and that's when the trouble began.

Radie started by saying our dog had urinated on the rug (literally never happened, she hasn't peed inside in over 8 years) and that there was white fur everywhere. When I told Radie that we have a black dog and that it was impossible that we left white fur there, she wouldn't back down and tried to accuse me of bringing a white dog into the apartment (again, never happened). When I asked Radie if any black fur was found, she said no, which only confirmed to me that she was trying to get us to pay a higher cleaning fee for this supposed white fur and urine.

Over the next month, I tried contacting Radie multiple times, only to be avoided. She curiously would pick up when I phoned from a different number, but wouldn't pick up when I called from the my own personal number. At one point, I called her from my aunt's number and told her that we had to figure this out and we'd like our money back that day, only for her to hang up on me. Over a month later, and after many phone calls and text messages, Radie finally returned $2000 from the $3000 deposit we sent her. She assured me that I would be getting a receipt later that day, and unsurprisingly, the receipt never came. I texted Radie outlining that we needed a receipt to prove that cleaning cost nearly $1000 and her response was that I yelled at her (never yelled once) and that she wasn't going to talk to me anymore. Since then, she hasn't responded to any texts, nor has she provided any receipt. From this, the only possibly conclusion that I can make is that she is trying to steal money from us. I have been in contact with lawyers and will be moving forward in a legal setting. Shame on you, Victoria Royal Vacations, and shame on you Radie for your unethical and unscrupulous "business" practices.

Margarita J.

BEWARE!! DON'T WASTE YOUR MONEY ON THIS SCAM! The rudest, the most inefficient and unethical property management from Radie S. Plus, not even a legal registered business!

Noah C.

Lived here for one month. Very unprofessional management and I'm still not getting my deposit ($2700) back . I regret booking this place. I'm still contacting the contact person (Radie) to get back my deposit. I guess I have to contact through RTB to get the double deposit later.
First of all, for move-in inspection, they provided a pre-filled report saying all in good condition and asked me to sign. However the place is old and not very clean, I have to ask them modify the report then sign.
Then during the stay, I was asked multiple times to show this apartment to strangers because they put this property on sale. For one time, it's a short notice and not 24 hour in advance, which violating the BC RESIDENTIAL TENANCY ACT.
After moving out, the more serious problem starts to show: it's super hard to get deposit back. All emails are not replied. The contact person Radie never answer the phone, only text saying "next week/we are too busy/I have meeting entire day, etc". They keep using busy as an excuse to not returning the deposit. The contract move out date was March.31 and now it's May.17, I'm still didn't get my deposit back.
Read other reviews you will find similar issues.

Carrie D.

This company engages in questionable and unprofessional behaviour. I booked a 2-bedroom condo for 4 adults at The Falls through Expedia. It was fully paid and non-refundable at the time of booking. I was charged more than was quoted on Expedia. The company refused to answer that question. The condo we were offered was in a different location. It was a 1-bedroom with an air mattress in the living room. Dried cereal on the floor, stains on the bedroom carpet, a very wrinkled duvet. Sub-par at best. They claimed they had trouble with my credit card and that I only booked for 2 guests despite the proof of the confirmation I received. While they might have some nice rooms, you might not get what you booked and paid for. My advice: look elsewhere.