York Region Transit - Richmond Hill, Ontario

footprint 9.

The service was superb. The bus I took arrived on time. The operator was very helpful and called out the stop when I reached my destination. Transit service is above average compared to other bus routes. Each bus stop is displayed digitally on bus so you know where you are going. Just speaking from my experience that day. Hope every1 has the same result.

jake C.

You would think with the amount they spent on these fancy terminals that they would habe warmer places to be during the winter. These fancy bus stops thru the gta have literaly less then a 1 degree difference then outside and aperently they don't know what heat is on the buses either cause it was nearly just as cold on the bus as off as well. To top all this off they don't even allow other bus lines to use the stops like what's the point pf them realy at this point they are almost useless doesn't even stop the wind. They could have honestly had the other bus lines give them a small fee to use the bus lines and at least it would be a bit more useful

Mohanned K.

Driver Shehab is a very respectful gentleman helped alot after missed Go train to union St! I wish all drivers as helpful as he is

JLN

I travelled with Viva & YRT buses today for the first time in several years.
Every driver was so helpful and courteous!
Air conditioned, clean and a relaxing ride.
Quite enjoyed the convenience of public transit and not navigating traffic myself.
Many thanks!

Alicia K.

Machine at a stop didn't work properly (which I didn't notice cause I was in a rush) when I tapped and they happened to be checking fares at the stop I got off at. I thought there wouldn't be an issue when the guy approached me but suddenly they were telling me at had to pay a price 38 times more than the fare. I'm not disappointed about how the enforcement officers treated the situation, they were actually quite understanding because this was the first time I 'haven't paid for a fare' (never even had a driving offence) and suggested I call the number on the back of the ticket to figure something out. I'm disappointed at the person I talked to over the phone about possibly scheduling an over the phone hearing since I work 4 jobs and am a uni student, I just don't have time to get to the court. They were rude and even said that I'm a spoiled university student and that I should have a higher fine. I know people that work in call centres like this and that is no way to talk to someone that's just trying to get a slightly lower fee.

cher Y.

This yrt bus service is terrible! Almost no bus was running. Yrt app inaccurate and delay update. 2 hours transfer window is not enough because of the time management of the drivers on the road and frequency of the bus. If I can give a zero star I would! Dirty bus!

Gilbert T.

Today my 60 year old mother was trapped in this decade's worst blizzard and was forced to abandon her vehicle at her workplace and resorting to taking local transit. After two buses "not in service" passed her in the snow, a good hearted YRT driver who was also "not in service" pulled over to ask her destination and pick her up out of waist high snow. Through the chaos of the roads, despite cars stalled all over woodbine and clogging both lanes, the driver skillfully maneuvered past a maze of stranded vehicles and after a stop at his bus depot he delivered my mother to 14th and McCowan "just on the way" to his normal assignment. Due to needing to rush to an incoming transfer, my mother did not get his name or bus number, but he was likely a kind older man of Indian or Pakistani heritage with greying hair. Regardless, my family and I would like to express our thanks for the benevolence and skill of this unnamed driver who represents the most excellent qualities of a public servant. In my mother's words: "He saw the cars spilled all over the frozen road, but he just said 'no problem, I'm a bus driver'" and drove through the worst storm in the last 20 years. That's pretty badass. Thank you nameless bus driver!

P.S. If you are management reading this, your people deserve the most excellent coffee - they are doing great out there.
P.P.S. I originally tried to send this message via your YRT website, but it sucks and doesn't work nearly as well as your drivers.

Maria Y.

I loved YRT and I take the VIVA blue bus every night from Finch, yesterday at 5:42pm this lady bus driver closed the door on my shoulder and refused to let me on. She let a different lady in right in front of me and we were walking on at the same time. She drove away fast so I couldnt get the number!! Next time I will and will not let this go.

The bus was empty so that is not the issue either. The worst part is that she looked straight at me while she did it!! I think that the bus drivers need to be better trained at Customer Service.